Administrative Case Worker (Danish-speaking), (x, f, m)

Information

Are you passionate about customer service and problem-solving? Do you want to work in a dynamic, international environment while helping people get the compensation they deserve?

Flyhjælp ApS is looking for an Administrative Case Worker to join our Danish Operations Team. In this role, you’ll handle customer cases, work with EU regulations, and provide top-tier service – all within a fast-paced and forward-thinking company.

We are a legal-tech company that helps flight passengers receive financial compensation under EU Regulation 261/2004. As part of Flightright GmbH, we operate in an innovative and youthful environment, always striving for efficiency and impact.

We offer flexible hybrid work arrangements, allowing you to work remotely several days a week and even fully remote for up to 5 weeks per year!

Your mission

At Flyhjælp, we are driven by a mission to ensure flight passengers receive the compensation they are entitled to under EU law. As an Administrative Case Worker, you will play a key role in fulfilling this mission by providing exceptional customer service while working within the legal framework that governs passenger rights. Your role is not just about processing cases – it’s about contributing to a meaningful cause and constantly thinking about smarter, more efficient ways to deliver results. With your proactive, solution-oriented approach, you'll help make a real difference for our customers while developing your own professional skills.

Your Tasks

• Assess and manage compensation claims from flight passengers under EU regulations.
• Prepare cases for Scandinavian courts, ensuring all documents are accurate. (Legal knowledge is not required—we’ll teach you everything you need to know!)
• Provide excellent customer service via email, chat, and social media.
• Assist with translations and proofreading to ensure clear communication.
• Take on ad hoc tasks and contribute to improving team processes.

Your profile

• Fluent in Danish and English (written and spoken).
• Have some experience in customer service OR a strong understanding of what great customer service means.
• Organized, detail-oriented, and comfortable in a fast-paced environment.
• Tech-savvy and open to learning new systems.
• A problem-solver with a positive, can-do attitude.
• Excited about opportunities for growth and development—whether that means taking on more responsibility, handling complex tasks, or exploring other departments in the company!

Why us?

• Hybrid work model – work from home several days a week.
• 5 weeks of full remote work per year – work from anywhere!
• A social, dynamic environment with an international team.
• Career growth opportunities based on your interests and skills.
• A great office location in Copenhagen with a lunch plan from Meyers.
• The option to work from our Berlin office for a change of scenery!

Ready to Join Us?
If this sounds like the right opportunity for you, send your application, CV, and relevant documents via the job posting or directly to our Recruitment Manager, Marie Hoffmann, at [email protected].

Salary is negotiated based on working hours (full-time or part-time), performance, qualifications, and competencies.
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We look forward to hearing from you! 

About us

#Giving People Access to Justice. Digital technologies are revolutionizing the legal services market, and we are among the pioneers who have been advancing IT-supported legal services for years. Since 2010, more than 10,000,000 consumers have used our services through Flightright and Flyhjaelp in Germany and across Europe. But our ambitions have always been high: with our subsidiary Chevalier, we have already successfully entered the labor law market and are now working to transform our group into a comprehensive Allright Legal-Tech with freem. freem will become the leading platform in the field of traffic law. As a group, we are growing, expanding internationally, and aiming even higher in the future. Be part of shaping the future of Legal-Tech with us at Allright!