Advanced Product Protection Professional

Pharmaceutical crime – is that something you are curious about?

Are you motivated by cross organizational collaboration with tasks of high business impact and often high complexity? You see yourself implementing new processes and setting new direction for the company?

If yes, then you may be what we are looking for in our expanding team, read more and apply now!

The position
As Advanced Product Protection Professional, you will utilize your business understanding and ability to work with global cross functional tasks, all while gaining a thorough understanding of all Novo Nordisk products and insights into various supporting processes.

This role includes investigating and verifying falsified Novo Nordisk products, communicating with affiliate, and coordinating with relevant colleagues across organizations and health authorities globally.

Main responsibilities will include to:

• handle complex customer complaints within the area of falsified products
• escalate serious counterfeit incidents to the global product protection forum
• interact with health authorities 
• optimize and implement procedures for managing falsified product cases
• monitor and analyze trends related to customer complaints on falsified products 

All of this will be done in close collaboration with Global Security and will also support affiliate all over the world and train them in our processes. 

Your work will help us ensure safe products for the patients of Novo Nordisk and will have the real opportunity to shape and set the direction for handling customer complaint cases on falsified products.  

Qualifications
The ideal candidate is a strong communicator, who can work systematically with handling and analyzing complex data and continuously improve our way of working and our strategy towards pharmaceutical crime. Also, we are looking for a candidate with flair for working internationally and who has culture awareness.  

To succeed in this role, you:

• have a masters’ degree in a natural science, engineering, communication, law or similar 
• have experience with production and/or quality assurance
• have experience within pharmaceutical, medical devices or cosmetics industry
• are fluent in both written and spoken English and a strong communicator
• have experience in communication to health authorities 

It will be seen as an advantage if you have experience within the pharmaceutical crime area.

On a personal level, you are analytical, have a strong quality mind-set that thrive with optimizing and simplifying processes. You are a team player that succeed in daily tasks balancing by the ability to drive and contribute to projects.

About the department
The Product Protection team is responsible for investigating and verifying customer complaints related to falsified products. The team consists of 4 team members working very closely together to establish the best way of working and ensuring patient safety against pharmaceutical crime. The Product Protection team is part of the department, Quality Affiliate Support (QAS). The overall responsibility of QAS is to support affiliate in various quality processes. The department is in Bagsværd and consist of currently 16 dedicated colleagues. In your role as Advanced Product Protection Professional you will report to the senior manager of the Product Protection team.

Working at Novo Nordisk
At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact
For further information on the role, please contact Senior Manager Rabab Bolø, +45 3075 9628

Deadline
5 February 2025

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.