AI Product Manager

Are you passionate about AI-driven transformation and eager to leverage your expertise in product management, artificial intelligence, and data-driven innovation? Do you thrive in dynamic environments and have the skills to drive cutting-edge AI solutions that humanize customer experiences? Then join VML MAP as an AI Product Manager, where you'll help shape the future of intelligent products for some of the world’s most admired brands!

What will your day look like?

As an AI Product Manager, you will manage the discovery, design, and delivery of transformative AI products that align with business goals, enhance user experiences, and support our mission to humanize AI applications. The ideal candidate will excel in navigating complex and uncertain environments, leveraging framework-driven approaches to mitigate risks, and adopting an experimental mindset to drive continuous improvement.

Your responsibilities will include:

• Strategic Product Leadership: Defining and executing product strategies aligned with VML MAP's AI transformation vision. Drive adoption and deliver measurable business value through AI-driven initiatives.
• Product Roadmap Development: Developing and maintaining product roadmaps, ensuring alignment with business objectives and evolving customer needs.
• Product lifecycle ownership: Managing the end-to-end product lifecycle, from opportunity discovery to delivery, ensuring continuous iteration based on data-driven insights and feedback.
• Data-Driven Innovation: Translating complex business problems into data-powered solutions with a strong understanding of large language models (LLMs) and generative AI applications.
• Framework Application: Applying methodologies such as the Triple Diamond, Opportunity Canvas, AI Canvas, Feature Canvas, Process Mapping, and Organizational Change Management to drive adoption and deliver transformative outcomes.
• Ethical AI Governance: Ensuring compliance with ethical guidelines, bias mitigation, and regulatory compliance (e.g., GDPR, AI Act).
• Stakeholder Engagement: Partnering with clients, internal teams, and external stakeholders to gather insights, managing expectations, and delivering exceptional products through effective communication and collaboration.
• Risk & Dependency Management: Identifying risks, ethical considerations, and technical dependencies while developing proactive mitigation strategies.

Who are you going to work with?

You will be part of the Agentic Design Lab, collaborating closely with a diverse team of engineers, data scientists, strategists, and marketers. Reporting to the Head of AI Product & Innovation, you’ll receive guidance and support to explore new opportunities and deliver impactful outcomes. At VML MAP, we foster a flat organizational structure that encourages collaboration, innovation, and professional growth.

What do you bring to the table?

You’re a forward-thinking individual with a passion for AI and a proven ability to navigate complex, fast-changing environments. You excel at translating technical capabilities into business value and are skilled at leading cross-functional teams to deliver exceptional results. With a proactive mindset and strong problem-solving abilities, you thrive on tackling challenges and driving meaningful change.

Additionally, you bring:

• 5+ years of experience in product management, AI, or data-driven innovation within digital marketing or related fields.
• A strong understanding of large language models (LLMs), generative AI concepts, and their practical applications.
• Proficiency in frameworks such as Triple Diamond Methodology, Opportunity Canvas, AI Canvas, and process mapping.
• Experience leading organizational change initiatives, including upskilling programs and cultural transformation related to AI adoption.
• Excellent communication, stakeholder management, and workshop facilitation skills.
• A track record of defining product visions, developing strategies, and executing roadmaps in complex environments.
• Fluency in English and comfort with ambiguity.

Success in this role will be measured by your ability to deliver tangible results and foster collaboration across teams including: 1) Product adoption and user engagement rates, 2) Business impact metrics (e.g. revenue growth, cost reduction, efficiency improvement), 3) Time-to-market for AI-driven solutions and 4) Satisfaction of internal and external stakeholders.

If you believe you have what it takes to succeed in this role, we would love to hear from you!

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.