Applications Engineer

The role, at a glance:
Biamp, a leading manufacturer of professional electronics for use in the installed audio and video communications market, is currently recruiting for a new Applications Engineer to join the European Customer Experience team.
#160; Biamp Applications Engineers assist customers with technical questions, product and design problems, technical training, and occasional site visits.
The position will require daily interaction with Biamp customers, consultants and sales representatives, dealing with a variety of complex technical issues.
Remote work may be possible for this position.
#8239;  How you'll contribute:
Provide expert technical support to Biamp’s customers by phone and email  Troubleshoot, diagnose and resolve audio, control, video and network-related technical issues  Provide design, commissioning and optimization advice to customers using Biamp products  Make occasional site visits for troubleshooting and system optimization  Conduct customer trainings  You'll also assist with:
Providing input and guidance for the creation of operations manuals for new products  Creating and proofreading content for Biamp’s online knowledgebase  Assisting with product set-up and staging at tradeshows  Other duties as assigned by your supervisor  A successful candidate should have:
Minimum 4 years’ of experience in the Audio/Video/Control Systems industry  Relevant degree or professional qualifications desirable  Good foundational knowledge of audiovisual systems and solutions Advanced system design, implementation, and troubleshooting skills  Good understanding of control and media networking  Good technical presentation and training skills  Strong verbal and written communication skills in Danish and English language A serious and enthusiastic desire to provide reliable customer service  Work environment:
#160; Up to 25% of travel  Based at a Biamp Europe office in Stockholm, Sweden or Horsens, Denmark Who is Biamp? We make the world’s most extraordinary audio and video solutions.
For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication.
From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:
Biamp connects people through extraordinary audiovisual experiences About our company:
At Biamp, we believe the employment relationship should be reciprocal.
We want you to love your job, and we want your expertise and knowledge to help drive our business forward.
We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection.
We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed.
We look for people who desire the best from themselves and encourage the same from their coworkers.
Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
Biamp is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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