About the Role

Join WALLHACK as a versatile specialist overseeing three core areas: customer support, logistics coordination, and e-commerce administration. You’ll be the backbone of our operations, ensuring seamless order fulfillment, optimizing last-mile delivery, and enhancing customer satisfaction. This role offers the chance to grow within a dynamic startup environment while directly impacting our global customer experience.

Key Responsibilities

Customer Support Excellence

Resolve global customer tickets and collaborate with carriers/3PLs to ensure timely order fulfillment.
Update and maintain customer care SOPs to align with company goals and ensure our regional customer care facilitators are up to date
Proactively communicate with customers about order exceptions (e.g., address changes) to prevent delivery delays.
Identify and share last-mile efficiency opportunities with the team.
Stay updated on customer care software and tools to optimize service workflows.
Act as the first point of contact for customer inquiries across email, chat, and phone, providing timely and outstanding technical assistance.
Manage customer complaints, inquiries, and escalations professionally, ensuring swift resolution.
Oversee customer interactions on platforms, ensuring positive engagement with our customers.
Document customer interactions, identify recurring issues, and collaborate with internal teams to improve processes.
Provide actionable feedback to departments to address customer pain points and improve our offerings.
Use tools like Gorgias and Shopify to manage tickets and orders, ensuring smooth operations.
Handle negative review management on platforms like Amazon, addressing concerns to enhance customer satisfaction.

E-Commerce Administration

Maintain and update product data in the PIM system for new launches.
Optimize Shopify integrations with 3PLs/carriers to automate tracking and fulfillment.
Improve automation workflows across e-commerce platforms.
Conduct daily checks with 3PLs to address missed/delayed orders.

Logistics Coordination

Manage KOL (Key Opinion Leader) bulk shipping, order creation, and tracking.
Coordinate with freight forwarders to organize shipments and ensure accurate documentation (e.g., customs, invoices).
Proactively track shipments and resolve delays with 3PLs (third-party logistics providers).
Monitor Shopify inventory levels to prevent stockouts and update 3PL IMS systems to resolve order errors.

Skills & Qualifications

Required

2+ years of experience in logistics coordination and e-commerce customer service.
Proficiency with Shopify, ERP systems, and IMS platforms.
Strong understanding of last-mile optimization and 3PL/carrier workflows.
Detail-oriented problem solver with a track record of improving processes.
Startup mindset: proactive, adaptable, and eager to take ownership

Preferred

Experience with PIM systems, Gorgias and e-commerce automation tools.
Knowledge of global shipping documentation (e.g., customs forms).
Gaming enthusiasts advantageous but not essential.

Why Join WALLHACK?

Impact: Directly shape customer experiences and logistics strategies.
Growth: Opportunities to expand your role in a fast-paced startup.
Innovation: Work with cutting-edge tools to streamline e-commerce workflows.

Apply Now

If you thrive in multitasking, love turning challenges into solutions, and want to grow with a passionate team, we’d love to hear from you!

Søg:

Hvor:

Arbejdstid

Vilkår

Kommune

Land

Søg ud fra adresse

Wallhack

E-commerce Customer Support & Logistics Coordinator

Fuldtid

Njalsgade 21, 2300 København S, Danmark

Indrykket for 36 dage siden

JACK & JONES

Sales Coordinator

Fuldtid

Jernbanegade 9, 7330 Brande, Danmark

Indrykket for 50 dage siden