Radisson RED Aarhus
Assistant Front Office Manager
Does the hustle and bustle of life excite you? Are you able to lead a small but dedicated team, whilst handling the pace and keeping the focus on Guest service at the core of everything we do? Then why not come and join us at the Radisson RED Hotel, Aarhus to Make Every Moment Matter! where our guests can relax and enjoy the experience?
Our REDtastic Front Office Team is the heart of the house where we exude patience, empathy, and personality to host the show, and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Assistant Front Office Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested? Then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Assistant Front Office Manager:
- Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem-resolution
- Delivers plans and objectives where front office initiatives & hotel targets are achieved
- Supervises the front office team fostering a culture of growth, development, and performance within the department
- Accountable for ensuring that costs and inventory are controlled and that productivity and performance levels are attained
- Builds and maintains effective working relationships with all other operational teams
- Takes ownership to deliver an effective planned guest engagement program
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required
Requirements of the Front Office Assistant Manager:
- Availability to shift work, including evenings, weekends, and public holidays.
- Experience in the front office
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions with proven problem-solving capabilities offering support where required
- Experience of working with IT systems on various platforms
- Strong communication skills
What We Offer:
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023
- Special rates for our team members, friends, and families while traveling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us, you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures, and a better planet for all
- A workplace covered by collective agreement
- Special prices for employees at our own restaurants
- An international workplace with colleagues and guests from all over the world
- Employee canteen
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.To find out more about the Radisson Hotel Group, our Culture and our Beliefs, then why not visit us at careers.radissonhotels.com?
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