Associate Customer Success Manager

Introduction

As an Associate Customer Success Manager at Contractbook, your primary focus will be onboarding new customers and ensuring they achieve value quickly. 

You’ll be working with a diverse range of customers, primarily SMBs, guiding them through onboarding, ensuring smooth adoption and renewal. 

This is an opportunity to apply technical expertise, streamline onboarding processes, and contribute to the broader customer success strategy, helping turn CS into a key revenue driver for Contractbook.

In this role, you will: 

✅ Own and manage the onboarding experience for a portfolio of customers, ensuring they reach first value quicklu.

✅ Utilise a scalable, one-to-many approach to customer success, including creating guides, webinars, and automation to streamline onboarding.

✅ Ensure renewals are smooth  while customers continue to get value out of our service and product.

✅ Collaborate with support to resolve issues quickly and improve the onboarding journey.

✅ Work closely with the product team to relay customer feedback and influence roadmap decisions that enhance adoption.

✅ Help refine and optimise onboarding processes, contributing to improving customer success at Contractbook.

We are looking for someone with:

1+ year of experience in SaaS customer success, onboarding, or implementation roles.
Technical aptitude—you don’t need to be an engineer, but you should be comfortable with software platforms, integrations, and troubleshooting.
Experience with SMB customers and a one-to-many approach in customer success (e.g., webinars, automated onboarding, knowledge bases).
A process-driven mindset, with a passion for efficiency and continuous improvement.
Commercial awareness—you can spot opportunities for expansion and help customers unlock more value.
A team-player mentality, eager to collaborate with CS, sales, support, and product teams.

Bonus points for:

⭐ Experience working with customer success automation tools (e.g., Zapier, Hubspot, Contractbook, etc.).

⭐ Familiarity with contract management, legal tech, or B2B SaaS tools.

⭐ Prior experience in customer onboarding, support, or implementation-focused roles.

We offer:

The opportunity to be part of a SaaS company defining the future of work.

A truly international work environment with fantastic colleagues.

The chance to develop your customer success and onboarding expertise in a forward-thinking organisation.

Ownership over projects and the ability to directly impact our customer success strategy.

Application:

Who is better to tell us more about you than you? 

We hold interviews on an ongoing basis, meaning you should apply sooner rather than later to ensure we get you in the loop. We look forward to hearing from you and want to have you start as soon as possible because we want to get going!

Recruitment process:

1. Initial phone conversation with Viktor, COO and Founder.
2. First interview with Stine Smed, Lead CSM (30 min)
3. Case Study with Stine and Philip, CSM Manager. (60 min + prep time).
4. Talent Test with our COO and Founder, Viktor (30 min + 30 min prep time).
5. References.
6. Contract negotiations, and you're hired!

About Contractbook

At Contractbook, our vision is to change the way people work. We are building the new era of contracts. We believe that contracts should be more than static documents – they should be dynamic, connected, and easily accessible. Our mission is to make contracts straightforward. By empowering teams to build better, future-proof contracts, we help businesses navigate the complex world of contract management.

We’re building a supportive environment where motivated, team-oriented individuals can learn, grow, and boost their careers. Join us in redefining contract software!