Become a Venue Manager at Andersen & Maillard – Lead Daily Operations and Deliver Outstanding Customer Experiences!

Andersen & Maillard bring together Specialty Coffee and Artisanal Pastry in 3 unique locations in Copenhagen.

This unique setup fosters close collaboration between our café, Roastery and Bakery teams, creating a vibrant community experience. We are looking for a dedicated Venue Manager to lead our Front of House café team, uphold high standards, and work closely with our bakery management to ensure a seamless flow between both operations.

 

Position: Venue Manager

Location: Nordhavn or Nørrebro

Type: Full-Time

 

Role Overview:

The Venue Manager will oversee the day-to-day operations of one of our café locations, manage a team of talented staff, and maintain a high standard of customer service, cleanliness, and overall productivity. You will ensure our café operates efficiently and professionally, embodying our core values of quality and customer-centric service.

 

Key Responsibilities:

Team Leadership & Staff Management

• Lead, motivate, and support the café team, ensuring a positive and efficient work environment.
• Manage scheduling, assign stations, monitor performance, and address issues professionally.
• Provide training and resolve workplace challenges, fostering a cooperative team culture.
• Coordinate scheduling adjustments and manage sick calls on a rotational basis.

Customer Service Excellence

• Ensure friendly, warm, and efficient service, consistently meeting customer experience standards.
• Promptly address any service issues or complaints with professionalism and empathy.
• Oversee station assignments to maintain smooth customer flow and engagement.

Operational Efficiency & Coordination with Bakery

• Maintain appropriate stock levels, place orders, and ensure stations are fully stocked throughout shifts.
• Ensure café cleanliness, organization, and readiness, creating a welcoming atmosphere.
• Work closely with the bakery team, liaising with bakery management to coordinate shared spaces and ensure efficient workflow.

Compliance & Standards

• Enforce health, safety, and hygiene standards, ensuring all staff comply with policies.
• Ensure adherence to dress code, phone use, and workplace standards consistently.
• Maintain daily communication with upper management and report any significant issues promptly.

Administrative Duties

• Check and respond to emails sent to all three café locations, including handling refunds, customer requests, and other inquiries.
• Manage emails regarding private orders, coordinate with the bakery team to confirm feasibility, and communicate orders with FOH staff 
• Handle any issues with private orders as they arise.
• Address issues with wholesale B2B partners and communicate with FOH and bakery as needed.
• Record sell-out times of products in a spreadsheet.

 

Requirements:

• Proven experience (at least 1 year) in leadership and management in a café, hospitality, or similar role.
• Strong leadership skills and ability to manage, motivate, and train a team effectively.
• Passion for the industry genuine care for customers and staff alike
• Flexibility and problem-solving skills for working in a shared venue.
• Excellent organizational, communication, and time-management abilities.
• Commitment to providing top-notch customer service and creating a positive atmosphere.
• Ability to multitask in a fast-paced environment and make quick, sound decisions.
• Eye for detail and initiative to implement procedures as necessary.
• Fluent in English
• Valid visa to live and work in Denmark.

 

Why Join Us?

As a Venue Manager, you’ll play a crucial role in shaping the daily experience of both our customers and our team. We offer a supportive environment, opportunities for professional growth, and the chance to be part of a passionate team dedicated to quality and community.

If you’re a natural leader with a commitment to excellence in hospitality management, we’d love to meet you. 

 

Please note: the job will be available from February/March. Applications will be reviewed in January and applicants contacted then.