Bike Service Quality Lead (Donkey Republic, Søborg)

We believe that bicycles are the key to more liveable cities, the environment, and health. Today, Donkey Republic is active in more than 80 European cities with more than 20,000 bicycles, aiming to have more cyclists in cities with fewer bicycles as shared bikes can offer transport solutions to more people. 

We are looking for a new colleague to support the growing bike fleet and ensure its high quality standards in the company's home city Copenhagen, through our workshop in Søborg.

Position Overview:

The Bike Service Quality Lead will play a pivotal role in ensuring the efficient operation and high-quality maintenance of bicycles in the workshop. This role involves defining optimal workflows for bike repairs, supervising and training a team of mechanics, and overseeing the quality of bike repairs. The ideal candidate is detail-oriented, proactive, and has hands-on experience with bicycle repairs, team coordination, and quality control processes.

Key Responsibilities:

• Workflow Management and Bicycle Repairs

  • Develop, document, and continuously improve workflows for bike repairs to ensure efficiency and quality.

  • Implement best practices and ensure all bike mechanics follow the defined processes for maintenance and repairs.

  • Repairing bicycles and electric bicycles, carrying out preventive maintenance.

• Quality Assurance

  • Oversee and evaluate the quality of bike repairs performed by the mechanics.

  • Implement regular quality checks to ensure that all bikes meet safety and performance standards.

  • Conduct root-cause analysis of any recurring issues and implement corrective actions to prevent future occurrences.

• Training

  • Support the team leads coordinating a team of 2-10 bike mechanics, providing guidance, support, and training.

  • Facilitate workshops and training sessions to improve the mechanics' technical skills and understanding of repair protocols.

  • Ensure mechanics are up-to-date on new techniques, tools, and equipment relevant to bike maintenance.

• Workshop Management

  • Ensure that the workshop is well-maintained, organized, and operational with necessary equipment and tools.

• Collaboration

  • Work closely with the leadership team to set operational strategies, define performance targets, and implement new processes.

Key Skills & Qualifications:

• Technical Expertise

  • Completed bike mechanic education (preferably in Denmark).

  • Hands-on experience in bicycle maintenance and repair, including electric bicycles.

  • Solid understanding of operational workflow design and process optimization.

• Training capabilities

  • Proven ability to train and develop team members to maintain high standards of quality.

• Attention to Detail

  • Keen eye for detail to ensure precision in repairs and adherence to safety standards.

  • Strong organizational skills to develop, implement and ensure maintenance guidelines for repair flows.

• Communication & team-working skills

  • Excellent communication skills in English, with the ability to provide clear instructions and feedback.

  • Ability to build relationships and foster collaboration within the team.

What We Offer:

• A dynamic and growing environment where you can have a direct impact on the company’s operations contributing to more livable cities for people.

• Opportunity to work independently and structure your daily workflow.

• Compensation package based on previous experience and qualifications.

• Access to a company pension scheme and private healthcare.

• Lunch scheme

• Free access to over 20,000 Donkey bikes across Europe.

• Participation in social and team-building events.

For applying, send us an introduction about yourself, previous experience and a motivation letter. We’re looking forward to hearing from you.