Business Central Support Engineer - Document Capture Support Team

Positive, service-minded, decisive, and structured - if that’s you, keep reading! Continia Software is looking for a Business Central Support Engineer to join our Document Capture support team. If you are ready to embrace new challenges and grow together with an international team, we have the job for you.

About your role:

When you join Continia, you become an integral part of an innovative, entrepreneurial, and agile environment. We foster a flat organizational structure, empowering you to speak up and actively contribute to bring Continia Customer Care to the next level.

You find more valuable information about our solutions here: Our solutions (continia.com)

This is what you will do:

• Provide daily support via our web-based helpdesk platform, as well as phone and email, to Danish and international Microsoft Dynamics partners, who need help with troubleshooting, installation, configuration, and use of Continia’s solutions.
• Reproduce reported issues and communicate these issues to our development team.
• Test new functionality.
• Document frequently asked questions and answers.
• Engage in continuous dialogue with solution specialists and the development team regarding technically demanding support cases and requests for new solution features.

As a Continia employee, you will enjoy the following:

Continia is a culture-centric company, and we operate with a mutual flexibility model, ensuring you have freedom with responsibility and a proper work-life balance. 

On top of this, you can enjoy the following extract of benefits: 

• Flexible working hours at the office and in your home office.
• Personal and professional career development opportunities.
• Local benefits such as subsidized lunch and active socialization.
• Company ”get-togethers” where you meet your international colleagues in person.

Depending on your location, you can be based in either our Aalborg or Copenhagen office.

About you:

From a personality perspective, Continia is looking for a new colleague with a positive, service-minded attitude and an independent and self-driven mindset.

You are accountable, approach your endeavors with a can-do attitude and embrace the responsibility that comes with your work and team. Together, you and your team are motivated by providing excellent, first-class support.

To succeed in this role, you should have the following skills and personal traits:

• Proven experience with Dynamics NAV, Dynamics 365 Business Central or Continia solutions is an advantage.
• Experience in or understanding basic accounting or bookkeeping processes is an advantage.
• A keen interest in testing new functionality and maintaining support articles.
• A genuine ability to work in a structured way and to handle multiple tasks and collect/convey requests and ideas for new product features.
• Strong written and verbal communication skills, capable of communicating fluently and effectively in English (Danish would be an advantage, but not required).
• Strong, proven interpersonal skills are essential, as you will engage with numerous internal and external stakeholders.

If you think you'd be a great fit for this position, please upload your CV, including a few lines about why you're interested in this job. To ensure an efficient and fair recruitment process, it is your choice whether you wish to add a photo in your CV.

Applications are reviewed on an ongoing basis. If you are interested in hearing more about this position, please contact Søren Reinewald, Chief Customer Officer, via email: [email protected].

Continia commits to an inclusive recruitment process and equality of opportunity for all our job applicants with a Danish residence and work permit.

We look forward to hearing from you!

About Continia

Continia is a financially stable and rapidly growing company.

We are a leading provider of banking, Accounts Payable, Accounts Receivable, and Expense Management automation solutions for Microsoft Dynamics 365 Business Central. 

We recognize that time is what matters most. Continia solutions give customers more time daily – time to work and live. That's why "It's About Time" is our motto. Our success is built on partnering with more than 1,500 reselling partners - serving more than 20,000 customers worldwide. 

Working at Continia means being part of an international company and working alongside people from various cultures with a broad range of skills. We have more than 170 employees worldwide across ten offices (Copenhagen, Aalborg, Amsterdam, Belgium, Hamburg, Kiel, Osterholz, New York, Vilnius, and Spain). You will learn more about our culture at Continia Software: Life | LinkedIn

Our values: We dig in, we work smart, we grow together, and count on Continia. 

We are proud of our company culture, value diversity, and encourage authenticity. You will work in an informal environment with open dialogue and high team spirit in your everyday life. You will be part of a strong community where we celebrate small and big successes.