Novo Nordisk
Client-focused GMP Supporter
Are you currently performing well in a GMP regulated environment and seeking a role that extends beyond traditional GMP supporter responsibilities? Novo Nordisk Pharmatech is looking for a Customer GMP Supporter who not only possesses a strong foundation in GMP compliance but also thrives on substantial communication and interaction with various stake holders.
The position
As GMP Supporter in Customer Support, you will be responsible for delivering best-in-class quality assurance to our Sales & Marketing team.
Some of the tasks include:
Contract and Documentation Management
Assist in maintaining detailed contracts and documentation related to customer support processes, ensuring accuracy and accessibility.
Collaborate with the Sales & Marketing team to update documentation based on evolving strategies and customer needs.
Maintain and update comprehensive documentation related to QA processes and Customer Support interactions.
Ensure that documentation is accessible to both Sales & Marketing, QA and other relevant stakeholders, enabling clear communication and understanding.
QA Customer Interaction
Provide constructive feedback to Customer Support to enhance the quality of our service.
Monitor and evaluate customer interactions for adherence and alignment of our quality standards.
Identify trends and opportunities for improvement, providing valuable insights for our dept.
Problem Solving Support
Collaborate with Customer Support team to identify and document issues, related to products or freight forwarding services.
Work closely with QA to facilitate the problem solving of identified issues.
Handling DV’s, CR- and Q-cases in collaboration with Customer Support.
Training, Development and Onboarding
Assist in the onboarding and continuous training of new and present employees in Sales & Marketing.
Work collaboratively with the QA and Training department to ensure our license to operate by ongoing skill development and adherence to quality standards.
QA Communication, Coordination and Integration
Act as a bridge between QA and Customer Support/Sales & Marketing/Marketing teams to ensure effective communication and integration of QA practices into our support processes.
Contribute to a cross-functional collaboration to enhance the overall customer experience.
Collaborate with QA department to align QA methodologies to the needed requirements within Sales & Marketing.
Support our Product Managers and Specialists on QA related subjects.
Office presence expected at minimum three days weekly.
Qualifications
To be successful in this role you:
The most important asset that you can bring to succeed in this job is a well-developed understanding of quality and a natural urge to handle quality issues at the right level, make decisions and follow-up on quality related problems. You have a profound understanding of the important aspects of regulations, requirements and guidelines for pharmaceutical development and production and hence can navigate without adding complexity. You are a self-driven and independent person with a high sense of responsibility and initiative who can prioritise your many different tasks. You thrive in a dynamic environment, where teamwork is on top of the agenda, and you like working with many different stakeholders – internally and externally.
About the department
This is an exciting opportunity to join an international, high performing and harmonic Customer Support team at Novo Nordisk Pharmatech located in Køge, Denmark.
In Sales & Marketing we are approx. 40 dedicated and very diverse group of people including Customer Support (where you will be based), Sales Managers, Commercial Excellence, Strategic Marketing, and New Product Marketing.
We support our customers globally as well as our internal stakeholders.
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