Client Success Manager - Dutch speaking ⭐️

Are you an experienced Client Success professional who is in for a growth adventure in a newly PE backed scaled-up? And would you like to work with some of the most acknowledged Retail brands and build personalized employee engagement apps?

Then read along because we at Relesys are looking for a hands-on Client Success Manager to join our team in Copenhagen  

As a Client Success Manager, you will be the "face of Relesys" and become our client's best friend and trusted advisor. You will work eagerly to understand your client's business, the users of our software, and the possibilities with how their personalised app can empower their frontline workforce and connect them to HQ! We have a highly collaborative team where you will work closely with the sales team, implementation team, digital designers, and product team to make sure our Client's app shines and is as unique as they are to us!

We are already working with NL based clients like HORNBACH, The Sting Companies, Intertoys, America Today, Vue Cinemas, We Fashion, Dunkin' Donuts etc., which are amazing brands and proof of the quality and reputation of our product, service, and attention to detail that we always provide to our clients. Our clients are not just considered our customers, but we consider them our colleagues with whom we build strong and long-term relationships

This is an exciting and transformative time to join Relesys, as we in May went into a strategic partnership with the Private Equity fund, Copilot Capital, where the coming years will bring extensive growth and opportunities along the way. You'll get a unique opportunity to make a tremendous impact in taking your career, Relesys and our dear clients to the next level over the coming years - as we say it, joining a scale-up at this stage is a rare opportunity that is "once in a lifetime opportunity"

Your key responsibilities:‍

As Client Success Manager your role will include, but will not be limited to:

• Carry out the best customer experience for a large amount of diverse clients within the SMB segment
• Own the primary relation to your clients with a deep understanding of their motivations, business drivers, strategic goals, and desired outcomes
• Guide the clients through changes, adoption, and value realization of their solution, unlocking growth and customer advocacy initiatives
• Become a product expert, advising your customers on how to best leverage our platform via best practices, use cases, learnings from other customers, etc.
• Assist the configuration of the client's platform in supporting the client's needs and driving value for their organization
• Partner with the Client Success leadership team across Relesys to further refine the structure, systems, and resources to support our clients successfully
• Work closely with internal teams (Support, Solution Engineers, Marketing, Sales, Product, and Development) to align priorities, collaborate on customer needs and opportunities, and deliver early and increasing value over time

Who are you:

• 2-3 years of experience managing a larger portfolio of clients
• Comfortable with a fast-paced environment, working across multiple projects and clients at one time
• Have a commercial mindset
• Are an emphatic and passionate person who takes great pride in providing an exceptional client experience
• Are self-driven, proactive, and ambitious with a great understanding of the importance of a strong team
• Strong analytical skills & data-driven mindset to evaluate performance and make adequate operational decisions
• Are comfortable collaborating with diverse stakeholder groups and engaging with senior executives about technical business topics
• Experience in the SaaS industry is a plus but not a requirement
• It is an advantage if you have worked in retail, as you will be one bit closer to the everyday communication and alignment struggles of our Clients' employees
• You are located in or near Copenhagen
• Have professional proficiency in both spoken and written English
• Have fluent or bilingual proficiency in Dutch

What do we offer?

• A collaborative and thriving office-first culture where team spirit and fun are at the heart of everything we do
• Great level of responsibility from day one in a dynamic, international environment
• Opportunities for professional growth and development as we are growing towards becoming a unicorn business
• Delicious lunch scheme with cake every Thursday
• Homemade buns every Wednesday made by our lovely Piccoline
• Free barista coffee, tea, and a fridge filled with soda ☕️
• Massage sessions every second Monday ‍♂️
• Our aesthetic office is located in Nordhavn, only 100 meters from Orientkaj Metro Station - not only making the access to public transportation easy but also offers an exquisite ocean view
• Friday bars, running club, Tuesday fitness, Wednesday bathing club, summer parties, and many other social events!

When and where do you start?

• We are looking for a candidate to start February 2025!
• We are hoping to find a colleague for our office in Copenhagen
• Apply for the position by sending your CV through the Apply button

We can't wait to hear from you! 

Who are we?

Relesys isn't just another SaaS company; we are a dynamic force revolutionizing communication and performance management platforms. Established in 2014, we set out on a mission to bridge the gap between HQ and non-desk workers, fostering a thriving workforce.

What value do we bring? People are the heartbeat of our client's business. When employees are thriving and successful, businesses flourish and retention rates increase. Relesys enables our clients to achieve this through an all-in-one app that streamlines communications, training, and daily operations into their own customized and ever-evolving app

With clients such as Salling Group, COOP, Carlsberg, and Vestas - to name just a few - Relesys serves clients in 15 different countries, supporting them in 33 languages with 395,000 licenses across 17,000 stores and users in 97 countries. We have a strong presence in the Nordics and EMEA, and we continue to increasingly attract clients from across the globe, as we are breaking into new, dynamic markets.

At Relesys, we're shaping the future for frontline workers across various industries: Retail, Hospitality, Production/Manufacturing, and Transportation – while having FUN, as our rule number one! Join us on this thrilling journey as we grow and venture into new horizons.

Our Culture

Building a world-class organization and culture is our highest priority. We believe in the talent of our people and in long-term collaborations where we value an informal yet highly professional culture. We always go 'the extra mile' for our colleagues and clients, but rule number one - Have fun!

This rule is always at the forefront of our minds when we come to work, creating an environment that is filled with passion, energy, and inspiration. We are eager to see what exciting contributions you, as our new colleague, will bring, as we believe that each and every individual has a tremendous influence on the whole