Complaint Insights Professional (maternity cover)

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Are you passionate about ensuring high quality and safe products for patients? Do you thrive in a global cross-functional organization? If you are ready for a challenging and rewarding career, read on and apply today for a life-changing opportunity in Complaint Insights!

The Position

In the Complaint Insights team, you will have the unique opportunity to gain insights to the entire Novo Nordisk product portfolio and a broad exposure to the company. You will be playing a pivotal role in monitoring the product quality of products in clinical development and on the market to ensure the highest quality for Novo Nordisk’s patients.

Main responsibilities will involve:

• Oversee, analyze and act on complaint data for both clinical and marketed products
• Gathering insight from complaint data of all Novo Nordisk products, analyze the data and translate the trends into meaningful actions for the organization to act on
• Handling escalated and complex cases
• Reporting complaint trends to management and at different forums
• Contributing to process improvements and other relevant projects in the area working together with 10 dedicated colleagues

Qualifications

If you have some experience with complaints, working with clinical trials, device development or quality it will be an advantage, but for this role we are also open to newly graduates with a keen interest in developing their careers in the quality area.

To be successful in this role, you:

• Hold a master’s degree in engineering, pharmaceutical sciences, Bio-science or similar
• Have good analytical skills and enjoy working with data
• Are able to analyze and translate data into actionable insights across various areas
• Are fully proficient in English

On a personal level, you have a proactive mindset and the ability to contribute to process improvements and projects, also using your problem-solving skills and the ability to identify and address recurring quality issues.

Finally, you have strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders, while maintaining a calm and professional attitude.

About the department

In Customer Complaints (CC), we are the ‘voice of the patient’; recording, investigating, responding to customer complaints and creating insights on all the complaint data globally for both marketed and clinical products. We are more than 100 colleagues Denmark, USA and India and are part of the Novo Nordisk Quality organization.

You will be part of the Complaint Insights team, consisting of Complaint Insights Professionals responsible for complaint surveillance and reporting. You will be reporting to the Manager of

Complaint Insights, based in Bagsvaerd, and will be working closely with 15 colleagues in the team and across the CC departments.

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact

For further information please contact Senior manager Yeliz Saföz at +45 30793452

Deadline

8 October 2024

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 
At Novo Nordisk, we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.