CRM & Loyalty Manager

Are you a customer-focused and experienced CRM & Loyalty Manager with a proven track record of success in integrating marketing automation and loyalty program strategies? If so, we want you to join our team!
 

YOUR TEAM
You will be part of a smaller team of 15 colleagues in the Digital Marketing & CRM team. Within the team, you will be responsible for the CRM team. We believe in a strong team culture focusing on team spirit, commitment, ambition, laughs, and a dynamic environment. We have high standards and expectations for our team and are always looking for passionate and business-oriented people.

We are part of BESTSELLER’s Ecommerce department located in both Aarhus and Amsterdam. Our Ecommerce team of 175+ colleagues from over 40 countries works to create exciting fashion experiences – whenever, wherever. 

YOUR ROLE
As the CRM & Loyalty Manager, you will be responsible for supporting our brands in enhancing customer engagement, increasing retention and optimizing customer experiences throughout the customer journey. This includes continuously expanding our marketing automation setup and improving loyalty programs together with our brands. You will work closely with cross-functional teams, including Eommerce, Marketing and Customer Service to ensure that our automation setup and loyalty program aligns with our Brands’ overall marketing goals and business objectives.

KEY RESPONSIBILITIES

YOUR PROFILE
At BESTSELLER people are key. For this role we are looking for an experienced CRM & Loyalty Manager to lead and drive our CRM team. We imagine that you are a proactive and structured person with a “can-do” mindset. You have previously worked with many stakeholders and are therefore a skilled communicator both verbal and written, and great at building strong relationships. Furthermore, you have the following qualifications:

WE LOOK FORWARD TO HEARING FROM YOU
If you are interested in the position, please send us your CV and application as soon as possible an no later than November 22nd, 2024. We review applications on an ongoing basis and reserve the right to take down the advertisement when we have found the right candidate.

About BESTSELLER E-Commerce 
At BESTSELLER, we are more than 15,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and At BESTSELLER E-Commerce, we are an international team of 170 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to ;

You will become part of the BESTSELLER family, a culture where new ideas are welcomed, and all voices are heard. We believe in entrepreneurship; this means you have the freedom to do this in the way which works for you. You get responsibility and the opportunity to develop yourself and your area from day one. We believe in flexibility and autonomy in your daily routine and working location.

At BESTSELLER, we own it. Every chance. Every challenge. Every choice. We’re the global fashion company that’s fast paced and family run. We’re the business that’s built some of the strongest brands in the industry. By empowering every individual to own their journey, we’ve found the courage to keep getting better. To act more sustainably. To foster diversity and provide equal opportunities. To compete more confidently. And to keep challenging the status quo. Time and time again. We are BESTSELLER - and together, we own it.