Customer Care Representative (German speaking)

Are you service-minded, structured, and tech-savvy? Are you ready to provide the best possible customer experience?

If you couldn’t help but nod, you might be the ambitious team player we’re looking for to serve our German and international customers.

About the job

The Customer Care Team at Cortrium  is looking for a German-speaking Customer Care Representative to enhance the customer experience. You will be part of a fast-growing team of dedicated and passionate individuals driven by the goal of making early diagnosis of heart arrhythmias accessible to as many people as possible. We aim to achieve this efficiently and conveniently with a patient-friendly device.

Your friends would describe you as positive and friendly. You are quality- and service-minded, pay attention to details, excel at multitasking, and want to gain further work experience as well as develop your competencies in an international company.

As a Customer Care Representative reporting to the Head of Customer Care, you are providing first-line support in close collaboration with our Sales, R&D, and Quality Control team to provide excellent real-time support to our German and international customers.

What you will do

• Provide outstanding service to our customers via prompt and value-adding interactions mainly over the phone and via email

• Take ownership of the support cases in our CRM system and be responsible for funneling them through all process stages until a solution has been found

• Escalate support cases based on severity levels and associated business risk assessments

• Guide through software installation process through TeamViewer

• Be an expert on Cortrium’s products, features and software solutions

• Update internal knowledge base with new relevant insights to enhance knowledge sharing across all support team members

• Provide support to sales representatives and partners by answering product functionality questions via supported tools

• Be the voice of the customer by logging and advocating for feature requests

Who you are

• Fluent in written and verbal English, with native-level German communication skills. Additional language skills are an advantage – Danish and French are a plus, but not required

• Empathic and solution-oriented

• Punctual and dedicated

• Strong technical aptitude - you can quickly learn and implement new technologies

• The ability to quickly assess a situation and create a sense of urgency for rapid resolutions

• Affinity to med-tech product  

• An eye for detail, proactive and enjoy being involved in multiple tasks at the same time

• Able to effectively communicate with all internal and external stakeholders from Sales, R&D and Quality Control

• Technical support experience is not necessary - customer service experience is preferred

What we offer

• Open, informal and international working environment

• “Mindfuture" in Høje Tåstrup: Co-working space for entrepreneurs

• An opportunity to actively help grow the company you are working for

• Approx.: 16-37 h/week

• High level of responsibility

• Indoor gym and changing rooms

• State-of-the-art meeting room facilities

• Daily breakfast, healthy lunch prepared by our dedicated workspace’s chef, endless supply of tea and coffee and fresh organic fruit

• Social events, occasional company outings and more

About Cortrium

Cortrium is a group of people who love healthcare and technology, and who want to support healthcare professionals to provide heart patients with the right treatment.

Our goal is to address today’s healthcare challenges by combining innovative hardware, advanced algorithms, and human expertise—benefiting both patients and doctors and making ECG easy.

Currently, Cortrium is expanding internationally - Germany is its main market at the moment. The Customer Care team operates out of the office in Høje Tåstrup.