Customer Engagement Lead (Limited)

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the team:

You'll be a part of a dynamic and ambitious team. As a dynamic and collaborative group, we are passionate about building strong relationships with customers, understanding their challenges, and delivering tailored solutions that drive results. Committed to excellence, we pride ourselves on fostering a culture of continuous learning, where team members are supported in their professional development.

What you’ll do:

Are you passionate about enhancing customer experiences and driving meaningful engagement? We’re looking for a dynamic and customer-focused professional to join our team as the Customer Engagement Lead. Reporting directly to the Managing Director (MD) in Denmark, you will play a pivotal role in understanding customer needs, fostering valuable relationships, and ensuring a seamless customer journey. This is your chance to make a real impact in a collaborative and innovative environment.

Responsibilities:

· Assist in sales and marketing initiatives, promoting our cutting-edge software products and services.

· Provide top-notch customer support through various channels, including phone, email, and chat.

· Work closely with MD and the rest of the team to ensure preperation for customer engagements. Ensure that MDs is informed on any news related to customers and their annual reports.

· Build and maintain strong relationships with key internal stakeholders, including department heads and the MD's office.

· Collaborate with external partners and vendors to ensure the delivery of exceptional customer service.

· Support MD with team activities and drive internal activities to foster an engaging work environment.

Qualifications:

· Graduate or Master’s degree in Business, IT, or a related field.

· Fluency in Danish and English

· Strong analytical and problem-solving skills.

· Excellent communication and stakeholder management skills.

· Strong business acumen and commercial awareness.

· Strong communication and interpersonal skills.

· Basic understanding of sales and customer service principles.

Key Competencies:

· Customer-focused mindset

· Strategic thinking

· Collaboration skills

· Familiarity with Microsoft Office and other relevant software applications

Contract information:

Start date: February 2025

6-month limited contract aiming to be extended

Work schedule: Full time 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 414520  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.