Customer Interaction Specialist

Welcome aboard! Founded in 1865, our parent company is Sweden's oldest passenger shipping company with a distinguished history in maritime operations. We specialize in operating passenger traffic and cruises throughout the Nordic region, and we are deeply committed to sustainable travel and innovative technology. Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you passionate about customer service and seeking a part time position in an international company? Then you could be the newest addition to our team as Customer Service Specialist.

Be part of the movement - and play your part

About the position

We are now looking for a Customer Interaction Specialist to join our customer service team at our headquarters in Copenhagen. The work schedule is varied, and shifts will both be possible in the weekdays and on weekends between 9 AM- 5 PM. There will be opportunity for additional hours in peak seasons.

Primarily, you will serve Norwegian and Danish guests on the Copenhagen-Oslo route (Oslo Ferry). However, you will also be assisting Swedish- and English-speaking customers.

More specifically, your responsibilities will include to;

• Provide great customer service to Oslo - Copenhagen Route customers across channels with high engagement
• Combine service and sales over the phone
• Write e-mails and chats
• Take on various administrative tasks.

In this role, you will become a central part of the Oslo - Copenhagen Route; a solid international company with Danish roots. You will join the customer service team for our largest passenger route. We offer great development opportunities for everyone in the team as well as a talent program for selected individual.. While we cannot offer any guarantee, there will be good opportunities for future permanent employment if there's a strong mutual fit.

About you

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.

We are looking for you who:

• Are passionate about your work and company, and quickly can become an ambassador for the Oslo - Copenhagen Route.
• Can perfectly balance the ability to combine service and sales over the phone
• Love serving customers with a positive attitude
• Are precise and sharp in your communication
• Have a flair for customer interaction as well as administrative tasks

Your language skills are important. We expect you to be proficient in both Norwegian and English (spoken and written). It is a plus if you are also proficient in Danish or in other languages.

Working at “OFC”, a part of Gotlandsbolaget

The “OFC” will be a subsidiary to Gotlandsbolaget. You will have colleagues close by in the “OFC” organization, but also be part of a bigger group. Since we as a company is developing, we believe it is important that you also want to develop, and we will encourage you to challenge yourself to acquire new skills and perspectives.

In addition to offering a role with plenty of influential possibilities and responsibility, we offer a working environment in an informal and international organization. “OFC” is, although existing, being built up and Gotlandsbolaget is in a strong development phase. You will be part of that journey. As an employee in the group, we value dedication, cooperation and delivering on your commitment. Another core value within the group is movement, which is a good description of where we are right now.

About Gotlandsbolaget

With Gotland as the base, Gotlandsbolaget runs passenger services and cruises between Gotland, Nynäshamn, Oskarshamn and Mariehamn. With the purchase of the route between Copenhagen and Oslo, we will add two more Nordic countries. We invest in the shipping of the future and new technology, as well as develop sustainable destinations and places to visit. In Gotland, we own several hotels and properties. Gotlandsbolaget was founded in 1865 and is Sweden's oldest passenger shipping company, and ever since, Gotlandsbolaget has brought Gotland and the mainland closer to each other. The Group today has 600 employees, is headquartered in Visby on the island of Gotland and listed on Nasdaq First North, Sweden. During the fall of 2024, we will become approximately 1,400 employees with the integration of the Oslo-Frederikshavn-Copenhagen route.

Are we a match? Then what are you waiting for? Apply Now.

If you’re ready to embark on a journey with an industry leader dedicated to innovation and excellence, we want to hear from you. Up for the voyage? Join our team and set sail towards new horizons. Send us your CV as soon as possible as we’re keen to meet potential candidates on an ongoing basis.

Is there something you need to know, we haven’t covered here, please do not hesitate to reach out to Head of Care, Maria Bang Salling at +45 31 52 73 29.

We look forward to hearing from you.