Customer Onboarding Manager

Do you want to help the world EV better?

We’re looking for talented Customer Onboarding Manager to join our Customer Success team.

Is this you?

As a Customer Onboarding Manager at Monta, you will be the architect of our customer's onboarding experience and will play a pivotal role in shaping the first impression new customers have of our product, ensuring a smooth transition from just getting onboard to successful product use. 

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Want to hear something big?

We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit

Here are some things you’ll be working on:

1.  You will be reviewing and optimising the current onboarding program for our enterprise and strategic customers.
2.  You will be working with the Customer Success managers to manage the onboarding of the.
3. You might be taking part in creating customer onboarding materials such as presentations and short videos in collaboration with our product and content marketing teams.

How you'll succeed - Your key outcomes will be:

It’s not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.

1.  Developing strategies which help to decreasing Time-to-onboard.
   
2.  Achieving high customer satisfaction score CSAT during onboarding.
   
3. Shortening the duration from the start to when customers experience their first AHA moment - Time-to-value.

To do this, we imagine you to have the following experience:

1. Overseeing and managing the customer onboarding process.
   
2. Finding solutions for optimizing the customer onboarding and collaborating with other teams when needed to implement them.
   
3. Managing and conducting onboarding meetings, product tours and company presentations.
   
4. Understanding customer context and use cases, identifying milestones, and providing product information to best serve achieving them.
   
5. Educating customers and working with them to optimize their product setup for the quickest path to success.
   
6. Collaborating accross the organisation and creating a process to identify and eliminate roadblocks in the way of customers’ goals.
7. Providing materials to help customers learn best practices to better achieve their desired outcomes.
   

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

To do this, we imagine you to have the following experience - Core Competencies Needed for This Role:

To do this, we imagine you to have the following experience:

1. Minimum 2 years of experience in customer onboarding or similar roles in customer success where customer onboarding has been part of your daily work.
   
2.  Being fluent in Dutch is a must have for this role plus being fluent in English and an additional language/s is a clear advantage 
3. High emotional intelligence, energy and empathy skills.
   
4. You are a team player who values receiving and  is comfortable giving feedback as well as is happy to exchange ideas and be engaged in improving internal flows and processes. 
5. Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
   
6. Strong analytical and goal-oriented mindset backed by at least mid level project management skills.
7. High level of technical acumen and the ability to learn fast and understand software solutions
   
8. Growth mindset and thriving in an intense and high passed scale up environment

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

What will you get?

- Take part in our regular team events! We love having fun together  - it can be anything from cozy dinner to laser tag game, treasure hunt, cooking or learning a new skill together

- Come to our three company-wide events held each year (including an inspiring three-day summit ) as well as our other team events – virtually or in person

- Share Monta’s success through our generous warrant program

- Relax and unwind during your 30 paid vacation days (five weeks + five top-up days)

- Use your personal learning budget and take some time off for your personal/professional development

- Hop in our shared company car (or hop on an electric bike) in our bigger offices

- Stay fit with your subsidized gym membership

- Never go hungry (or thirsty) again with the free snacks & beverages at our offices

- Enjoy your subsidized plant-based lunches at our offices

- Prepare for the future with your pension and health insurance accounts

- Spend time with your family during your paid parental leave

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

What’s the salary range for this role?
The salary range for this role is 35 000 - 41 000 DKK. (Our offer will be based on the level of your experience.)

Does this sound exciting? If yes, then please apply soon. We review applications continuously, and can’t wait to hear from you!

Please send us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/