Customer Service Executive

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

BAT DENMARK IS LOOKING FOR A CUSTOMER SERVICE EXECUTIVE IN SUPPLY CHAIN

FUNCTION: Supply Chain

SUB FUNCTION: Logistics

CITY & COUNTRY: Copenhagen, Denmark

ROLE SUMMARY

The role is part of our ambitious and dynamic Supply Chain Team, focusing on order management, including receiving and placing customer orders, and ensuring 3PL order delivery. Responsibilities also include inventory management, reporting, handling customer complaints, and leading customer service activities through collaboration and communication with internal and external stakeholders.

What is the direct impact of this role on the team or organization?

The role directly impacts the commercial business by ensuring delivery of our products to consumers while achieving sales targets and customer satisfaction on time in fill.

Reports to

Customer Service Manager

Number of Direct Reports

N/A

Core Relationships

Internal – Key Account Team, Finance, Planning, Trade and Commercial teams

External – Customers, 3PLs

Geographic Scope

Local (Nordics)

Travel Required

N/A

The position is based in our Nordic head office in Copenhagen close to the Central Station. Take a virtual tour and learn more about our office culture on ‘Our Stories’ page on the careers website, or here:

ACCOUNTABILITIES

EXPERIENCE, SKILLS, KNOWLEDGE

Experience Required

Technical / Functional / Leadership Skills Required

Education / Qualifications / Certifications Required

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.  See what is possible for you at BAT.

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.  Come bring your difference!

MANAGER CONTACT DETAILS FOR APPLICANT QUESTIONS