Customer Service Captain at Hey Captain - Are you social by heart and looking for a job in customer service?

Position: Customer Service Captain

Hey Captain is looking for passionate people for customer support. If you are an outgoing positive person at heart, share our passion for giving guests a memorable experience, and want to join an exciting young company maybe this is you.

About Hey Captain

• We are a young Copenhagen canal tour company established in May 2017.
• We believe that people are looking for genuine experiences and our mission is to deliver social sailing; where a canal tour becomes a social interactive experience shared by guests and the captain
• We are a team of young ambitious people who have a passion for sailing.

About the position

• Your main job will be to greet, inform, and sell our boat tours to guests. Your ability to be service-minded, open and communicative is key.
• You will be working both with physical communication at our sales point on Ofelia Plads, and in our office responding to incoming request via email and phone.
• You will be working mainly outdoors in the center of Copenhagen at Ofelia Plads, so there is good opportunity to make the most of the summer.
• You have the opportunity to influence your own working hours as we are open 7 days a week and we are looking for people for both full time positions and part time positions by the hour.
• An opportunity to join a very ambitious company where we want to have fun while making a real positive impact on the guests we invite onboard.

Your qualifications

• Minimum 18 years old.
• You are positive and generally look at the brighter side of life.
• You have an outgoing personality and enjoy talking with many different people during a day.
• You are service-minded and have a good understanding of our guests' needs and how we can fulfill these.
• You keep a cool head in busy situations, and have the overview of the schedule to support our captains
• You are able to communicate clearly in writing both in Danish and English
• Experience in customer service is a plus but if you have the right mindset, we will teach what you need to know.
• You are serious about delivering high quality, and value a strong feedback culture with the opportunity to develop and learn.
• You are fluent in English and Danish, it is a plus if you also master an additional language

Timeline for interview process

• Please send your application as early as possible as we will evaluate them on an on-going basis
• Interviews will take place from the beginning of March and throughout the spring

Apply be sending a CV and motivational letter to [email protected]