Customer Service Representative

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

CommScope and its brands creates network technology to bring people together.  By joining our team, you will have an impact on CommScope’s Customers Experience by building strong relationships with customers and internal teams to deliver exceptional service.

We are looking for candidate to be based in Copenhagen - Ballerup (Denmark) working 3 days a week (preferably Tuesday, Wednesday and Thursday) in our office and 2 days homeworking (preferable Monday and Friday) following our Global Flex@work policy.

The Customer Service Team are a central function supporting our Business Segments and acting as the main customer liaison for their orders.  This includes customer queries, order intake and management through to the successful delivery of goods in a complex and challenging B2B environment.  This team is a key part of our go to market operation, supporting our sales teams and customers directly through the management of customer queries and order management. You will be responsible for providing excellent customer service, taking ownership for resolving customer queries and ensuring our customer orders are managed from the point of sale through to delivery and invoice.  This will involve working collaboratively across multiple functions to meet and exceed our customers’ expectations.

How You'll Help Us Connect the World:
 

• Taking ownership and initiative to answers customer queries (via telephone, chat and email)

• Ensure the timely and accurate entry of purchase orders into our ERP systems

• Taking ownership to solve any purchase order issues that prevent timely order entry, working with the customer and sales to ensure accurate and clean purchase orders

• Effective order management, including order receipt, acknowledgment and change requests, collaborating with internal stakeholders to prioritise/solve any related issues and communicating with the customer as appropriate when required

• Prioritising workload to meet deadlines

• Participate in business segment meetings, including product training

• Participate in sales meetings, communicating any key information, priorities or issues if required

• Participate and contribute to process enhancement projects, testing and training

• Support the business on specific adhoc projects as required

Required Qualifications for Consideration:
 

• Excellent attention to detail, time management and organizational skills

• Excellent written and verbal communication skills

• Ability to collaborate across virtual functions/teams and across time zones

• Ability to prioritise workload to meet challenging deadlines

• Ability to perform a wide variety of task, multitask efficiently and work under pressure

• Enjoy working a part of team to deliver results, to learn and to share knowledge.

• Experience in SAP, Business Objectives advantageous

• High level of English and other languages advantageous (Nordics or German much appreciated)

• Macro/VBA knowledge advantageous

• Proficient in the use of computer aided applications and software – Microsoft tools – Power Bi, Advanced Excel, Power Apps/Automation advantageous

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [email protected]. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo