Customer Service Coordinator (part-time position)

GANNI IS LOOKING FOR A DUTCH AND/OR FRENCH SPEAKING CUSTOMER SERVICE COORDINATOR TO JOIN OUR TEAM IN COPENHAGEN

YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU
As our Customer Service Coordinator, you will be part of our B2C Customer Service team, with a focus on providing excellent experience and service for our e-commerce and in-store clients. The role involves being the main point of contact for our clients, key contact for our 3PLs, and having a close collaboration with internal departments such as e-commerce, retail, tech, and logistics. 

Working hours are Monday to Friday 9-17 CET, and we are looking for someone who can work 2-3 days a week physically at our office in Copenhagen but with the flexibility to cover additional hours during busy periods and holiday seasons. 

Besides being responsible for daily operations, you will play an important part in driving the service area forward as our business continues to grow. You’ll play a key role in building trust with clients and ensuring an exceptional experience by delivering service with dedication and care. To succeed in the job, you thrive in a fast-paced, collaborative, and agile environment, and you are positive and independent with a can-do attitude. You are customer-centric by nature, and your communication skills are first-class. 

Responsibilities ahead of you:

• Serve as the primary point of contact for online and in-store clients via phone and email in a professional and friendly manner
• Work closely with internal teams such as digital, retail, tech, and finance teams
• Manage coordination of deliveries, returns, and special client requests in partnership with our external warehouse
• Ensure top-tier service for all B2C clients, contributing to the growth and success of our retail and e-commerce operations 

MUST HAVE REQUIREMENTS

• Passionate about delivering excellent service to clients
• Strong communication skills, with fluency in both written and spoken English, as well as proficiency in Dutch and/or French
• Good technical flair and preferably experience with order management and ticket systems. Experience with Zendesk is an advantage
• Knowledge about GANNI and our products
• Prior experience in a global work environment and client services is an advantage.
• Please note: Candidates must be based in Denmark to apply.

THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system! 

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Customer Service team!
 

BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. If you have more questions regarding the position please contact Sofie Nielsen, Customer Service Manager, at [email protected]

We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button. 

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV