Customer Service Desk Officer

Customer Service Desk Officer

As a Customer Service Desk officer, you will be a part of the Customer Service Desk team. The role is focused on administrative tasks, customer contact and making sure the customers receive the best possible service as well. In the beginning, this role focusses on administrative tasks, but as you learn you’ll also handle emails and customer calls.

As you get more acquainted with your work you will also be responsible for quick and correct execution and follow up of incoming client requests (for information), in line with operations processes and customer agreements, in order to optimize the service to customers in terms of cost, speed and quality.

Find out more about how you can unleash your full potential at DLL.

Day to day

All members enjoy

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”

Essentials

We are looking for someone who likes to help people, in other words: you are service-orientated. As long as you are willing to learn and have a positive mindset, we are happy to show the ins and outs of working as a Customer Service Desk Officer at DLL. Some things that are essential to know before you apply are that;

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Settling in

At DLL, we are many things. We are team members, family members, community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian, at DLL, we are all these places and more.

We are a cross-cultural collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world .

Good to know