Customer Service Employee

Company

Caliber is a Danish Enterprise SaaS company founded in 2018 by former directors from Reputation Institute with the vision of making businesses more trusted and trustworthy. Our real-time reputation research platform helps Corporate Communicators around the world manage their activities and build their companies’ reputations by viewing and activating real-time stakeholder perception data. We have been on an exciting growth journey, having built a global presence across Europe and America with blue-chip customers like Airbus, Audi, Ericsson, and Coca-Cola.

Caliber consists of an international team of strategists, analysts, sales professionals, customer success specialists, marketers, and technologists with HQ in central Copenhagen. Our culture is characterized by openness and informality where everyone can impact how the company develops. We are ambitious and plan to increase our global impact in the coming years, building on the strength of a growing team in Denmark and across our offices in NY, London, and Rio de Janeiro. As a bootstrapped and profitable business, we are not dependent on the investor market and enjoy greater stability and growth than most startups and scaleups in the current global economic climate.

Position

We are expanding our customer service team to ensure our clients receive exceptional support and assistance. As a Customer Service Employee, you will play a crucial role in managing customer inquiries, providing solutions, and enhancing the overall customer experience. The company is moving fast, and so is the core of the business.

You will join our office in Copenhagen and work closely with our customer success, product, and development teams to deliver top-notch service and support. This involves:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshooting and resolving customer issues with our platform
• Providing product information and guidance to help customers utilize our platform effectively
• Escalating complex issues to the appropriate teams and following up to ensure resolution
• Maintaining accurate records of customer interactions and feedback
• Assisting with the development and improvement of customer service processes and resources
• Participating in training and development programs to stay updated on product knowledge and customer service best practices

We’re looking for a dedicated and empathetic customer service member, who can deliver outstanding support and contribute to our customers' success.

Your profile

You have experience in customer service or a related field, and you are passionate about helping customers. Your background may include working in the software industry, or you might bring valuable experience from other areas. Whatever the case, we have a place for you.

Key requirements:

• Proven experience in customer-facing roles
• Strong communication and interpersonal skills
• Ability to handle multiple customer inquiries simultaneously
• Problem-solving skills with attention to detail
• Proficiency in using customer service software and tools
• Understanding of SaaS solutions

Areas of experience/knowledge that bring additional value:

• Experience with B2B SaaS solutions
• Familiarity with customer service best practices and methodologies
• Multilingual skills

Personal qualities:

• Team player
• Great sense of humor
• Fluent in written and spoken English
• Strong work ethic
• Takes pride in your work
• Empathetic and patient

This is a unique opportunity to start work in an international organization that is redefining the field of corporate reputation management across countries and sectors.

We are evaluating applications and inviting relevant candidates on an ongoing basis, as we would like the position to be staffed as soon as possible.