Customer Service Representatives

Global Exchange Group is a Spanish multinational company specializing in foreign currency exchange services, primarily in international airports and high-tourist areas. Established in 1996, the company operates across 23 countries and 5 continents with over 375 branches, serving 12 million customers annually. Committed to excellence, transparency, and innovation, Global Exchange strives to deliver value to all stakeholders. Visit our website to learn more about us: http://www.global-exchange.com/en/

Position Overview:

The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting  internal procedures and the legal regulations.

Key Responsibilities:

• Perform currency exchange transactions following company policies and legal regulations.
• Provide outstanding customer service and represent the company positively during all interactions.
• Identify customer needs, explain the advantages of exchange processes, and facilitate cross-selling opportunities.
• Document transactions accurately in compliance with legal and procedural standards.
• Proactively offer suggestions for operational improvements.

Qualifications:

• Education: High school diploma (minimum requirement).
• Experience: 1-2 years in a customer service or sales role.
• Language Skills: Fluent in English (mandatory). Knowledge of Danish or other languages is an advantage.
• Skills:
• Excellent communication, negotiation, and problem-solving abilities.
• Strong ability to identify customer needs and expectations.
• Comfortable with direct customer interaction and committed to delivering top-tier service.
• Work Environment: Willingness to work flexible shifts, including weekends and holidays.