Customer Service Representative

Join Naked Copenhagen as a Customer Service Representative

Are you passionate about sneakers/streetwear and a proactive problem-solver who thrives in a dynamic and fast-paced environment? Are you passionate about delivering exceptional service and making a positive impact on customers? If yes, NAKED Copenhagen is the place for you; NAKED Copenhagen is looking for a Customer Service Representative to join our team, located in Hvidovre, Denmark. If you live and breathe customer care and want to help shape an excellent service experience, we would love to hear from you!

About NAKED Copenhagen

NAKED Copenhagen is more than just a brand founded in Copenhagen, Denmark – it's a movement. through our commitment to empowering women and fostering community within the sneaker culture, we work on creating a space where everyone feels welcome to express themselves authentically. To learn more about us, you’re encouraged to explore our website. 

About the Customer Service Team

Our Customer Service team is dedicated to delivering best-in-class support, ensuring our customers feel valued and heard at every interaction. Working closely with other teams, including the Warehouse, E-commerce and Retail, we aim to provide a seamless experience across all customer touchpoints.

About your role in the Customer Service Team

As a Customer Service Representative at NAKED Copenhagen, you’ll be at the forefront of our customer interactions, helping to resolve queries and ensure smooth communication. You will be part of a passionate team, working to provide timely and thoughtful assistance while maintaining the high standards we’re known for.

Your tasks and responsibilities in the position as a Customer Service Rep. will include:

• Provide customers with solution-orientated guidance and exceptional customer service.

• Handle online orders, exchanges, returns, and claims.

• Communicate and respond to customers via telephone, e-mail, chat, and social media.

• Collaborating closely with the warehouse and other departments to ensure smooth operations.

• Work closely with our couriers to handle customer shipment inquiries.

• Product knowledge to provide our customers with accurate information.

• Assist with diverse administrative tasks.

Essential skills for success in this role:

• Strong proficiency in both written and spoken Danish and English.

• Previous experience with (online) customer service.

• A positive and cheerful attitude while handling conflicts and problem-solving.

• Ability to work independently with effective time management skills.

• An empathetic approach that is reflected in your communication.

• Proficiency in Microsoft Office and a willingness to learn new IT systems.

• Reliability, punctuality, and a proactive mindset.

• Flexibility to work some weekends, evenings, and events.

Additional skills That would enhance your chances:

• Proficiency in French, German, and/or Dutch, either written or spoken.

• Experience with Business Central, Shopify, and Zendesk.

• A passion for sneakers/streetwear and staying up to date with the latest industry trends.

We offer:

• An exciting and challenging position in a company with a focus on growth and expansion.

• A warm and empowering founder-driven environment where innovation and focus on professionalizing operations are at the core, offering unique opportunities for responsibility and involvement according to your motivation and curiosity. 

• Opportunities from our start-up-like agility and partnership portfolios to benefit and networking.

• An encouraging attitude towards allowing you to tailor your professional development to your pace and ambitions.

• A dedicated and passionate Customer Service Team.

• Potential opportunities for a permanent contract following the Interim period of employment.

If you want to join us...

If this job ad has made you curious and maybe excited, we hope to hear from you! Apply now to become a part of the NAKED Copenhagen team and contribute to shaping the future of fashion with us.

Please send your application no later than March 16th.

Interviews will be conducted on a regular basis, and the job ad may close earlier if we find the right match before the deadline. Therefore, the sooner you apply, the higher your chances!

We wish you a great day ahead,

The NAKED Copenhagen Team