Customer Service QA Professional

Are you passionate about quality, business understanding and communication with many stakeholders across the company? Do you want to shape the future of Customer Service in Novo Nordisk for the benefit of our patients across the world? If so, this is a unique opportunity to become QA responsible for a broad area with diverse stakeholders and lots of interfacing processes - apply now!

The Position
As a Customer Service QA Professional, you will work with processes related to Customer Service across Novo Nordisk. You will help to create and keep a quality-focused and compliant Customer Service framework that can support Novo Nordisk's continuous growth and focus on patients throughout the entire customer journey. You will have a broad stakeholder landscape, engaging with internal functions from many organizational areas and Customer Service teams from all regions world-wide.

Your key responsibilities will include: 

• Providing QA input on designing and implementing compliant Customer Service processes, to meet existing and future business needs (e.g., launch of new products and business models).
• Advising process managers and stakeholders within Customer Service, to ensure they work in compliance with applicable regulatory and internal requirements, and in alignment with interfacing processes (e.g., Customer Complaints, Global Safety, Digital Health Partnerships).
• Reviewing and approving corporate documentation (SOPs) and training materials related to Customer Service, with a high focus on content compliance, accuracy, and consistency.
• Participating in process management activities and process improvement initiatives/projects. 
• Monitoring the regulatory environment around the processes, and interlinks with others, to identify and document any impact on Customer Service.
   

Moreover, you will be advising relevant areas on the content and requirements of the Quality Management System. In addition to that, you will be supporting the organisation during audits and inspections, and with further work on findings.

Qualifications
The position requires efficient collaboration and communication with stakeholders from across Novo Nordisk. To succeed in this role, you need:

• A master’s degree within Management or similar 
• Experience with Customer Service processes
• Great communication and stakeholder management skills
• Excellent command of English
• Experience with Quality Assurance tasks and knowledge of GxP requirements and/or ISO9000 and ISO13485 would be advantageous
   

On a personal level, you have a quality mindset and high attention to detail. You have the ability and experience to influence others and set direction. You are passionate about process improvements and finding solutions to complex challenges. Flexibility is key to re-prioritize and adapt to change. You are self-driven and structured, with a can-do attitude.

About the Department
Digital Health & Staffs Quality consists of a group of engaged and motived QA Specialists and Project Managers. We are QA-responsible for global Digital Health projects and solutions and act as a Digital Health Quality Competency Center for Novo Nordisk world-wide. Additionally, we are QA-responsible for Novo Nordisk processes within Customer Complaints, Customer Service, and other Staffs areas. We have the QA oversight of these processes and lead various strategic global projects and initiatives within Quality.

Working at Novo Nordisk 
At Novo Nordisk, we don't wait for change. We drive it. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We are anchored on scientific innovation through the power of our diverse differences. We embrace the spirit of experimentation and strive for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we are all working together to advance patient care.

Contact
For further information, please contact the Director of Digital Health & Staffs Quality, Katrine Augustinussen, at +45 30 79 07 32.
 

Deadline 
17 September 2024

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. 
Applications will be evaluated continuously when received, and candidates may be called for interview before the deadline. 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.