Customer Service Consultant

Are you a forward-thinking, customer-centric professional eager to explore exciting opportunities in an international landscape? If so, you might be the new team member we're looking for to elevate our customer support.

Our Group Customer Service team is a tight-knit, well-established group of professionals, operating collaboratively in both Denmark and the UK. Together, we deliver first-class service to customers across the board. Your role will play a crucial part in supporting Vikan's sales teams, ensuring our position as the preferred supplier and partner in the market.

We're actively seeking a customer service consultant with the primary responsibility of aiding customers through phone and email, delivering exceptional service across diverse markets. The role can be filled from either of our three locations respectively in Skive and Copenhagen in Denmark or from our UK location in Swindon.

We are looking for:

• Full French proficiencies verbally and in writing to serve French speaking customers combined with mastering English at a high level

Other languages an advantage but not required.

Your responsibilities encompass order processing, responding to customer inquiries, and guiding B2B customers via phone, email, and live chat. Key tasks include:

• Order Processing
• Customer contact
• Participate in proactive market and customer related activities
• Claims handling including enhancements to Q&A set-up
• Master data maintenance and contract updates
• CRM and leads management – supporting sales and marketing initiatives
• Collaboration with distributors and Area Sales Managers

We seek pragmatic and solution-oriented Customer Service Consultants who are passionate about delivering exceptional customer service
With a commercial mindset, strong organisational skills, and action-oriented approach, you excel in communication and thrive in a dynamic, team-based environment, where two days are never the same.

Your professional background includes:

• Experience from a similar position in an international environment
• Knowledge of CRM-systems
• Ideally, a user of ERP systems (preferably Microsoft AX 2012)
• Competent user of Microsoft Office
• Experience in sales or sales support is advantageous

Our new team members are organised, professional and motivated to understand Vikan's product offerings and our customer value proposition. We are looking for candidates who:

• Have a pro-active customer mind-set and are service oriented with a focus on problem solving
• Thrive in a structured environment focused on continuous improvement
• Exhibit positive team spirit and appreciates knowledge sharing

Join a successful international company
You will join the Customer Service team and will report to the Group Customer Service Manager. Your future colleagues are proud and dedicated and as an employee at Vikan you will work in a successful company with a modern, open and informal communication structure, a strong company culture, and a clear strategy for growth. We offer a collaborative and enthusiastic workplace with a very flat organisational structure and short distance from good initiatives to decisions and action. We have a visionary focus on the digitalisation journey and your personal and professional development is a priority.

Send your CV

We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate, so please send your application sooner rather than later. We have assigned external recruiting services for this position. If you have any questions, please contact Hans E. Fischer on mobile +45 2685 7555 or email [email protected]. All applications are handled with full confidentiality. Send your application via the link on this page.

About Vikan

Vikan develops, manufactures and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide.

The company is primarily owned by the Vissing Foundation. This ownership structure has an influence on the company's values and the way of doing business. The Vissing Foundation supports three purposes: Medical and near-patient research related to cancer and diabetes, research in sustainable energy and support of marginalised children and young people through projects and activities.

Vikan has operated for 125 years with headquarter in Skive, Denmark and is a global leader in the industry serving more than 90 countries and employing app. 310 employees in 10 countries. Vikan is a financial solid company with a positive growth. In 2023 Vikan reached a turnover of DKK 593 million and a result before depreciation (EBITDA) of DKK 107 million.

Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan at www.vikan.com