Customer Service - Shipping Coordinator

Are you passionate about transport planning, transport optimisation, process documentation, and IT system optimisation, with a strong focus on efficient execution and high customer satisfaction? If so, the position as Shipping Coordinator in Vikan's Customer Service in Skive might be your next challenge.

Shipping - Processes and optimisation

Your central task will be to ensure smooth process execution and continuous optimisation of the shipping area. Your primary responsibilities will include:

• Supporting the shipping team in customer service with daily transport planning and execution
• Actively participating in daily tasks such as preparing transport documents, price calculations, and handling complaints
• Process owner for shipping processes, including development and documentation of processes
• Monitoring various IT integrations to ensure full process execution
• Super user of shipping software systems and developing these (experience with digitalisation is an advantage)
• Cooperation with external shipping companies and participation in contract negotiations with our Sourcing department
• Building and maintaining relevant KPI systems for the transport area

This is a key role with many interfaces both internally and externally within the organisation. The function must ensure continuous development of our shipping processes and ensure efficient daily execution so that Vikan can continue to meet customers' high expectations regarding deliveries. You will be part of our Customer Service team in Skive and report to our Group Customer Service Manager.

Experience with transport planning, IT systems, process optimisation, and documentation is required

You likely have an educational background as a freight forwarder, shipping assistant, export assistant, or similar. You possess strong IT skills and experience with shipping tools and work confidently with ERP systems. You have experience from a similar position and have worked on process improvements within the shipping area. You are fluent in both Danish and English, both spoken and written.

Structured and Coordinating Problem Solver with a Focus on Customer-Oriented Delivery Performance

You are an excellent communicator, work well in your team, thrive in a supportive role, and handle multiple tasks simultaneously. With attention to detail and a focus on providing a great customer experience, you ensure that tasks and challenges are followed through professionally. You thrive with a hands-on approach in your daily work, where you sometimes act as the backstop.

Join a successful international company
Your future colleagues are proud and dedicated and as an employee at Vikan you will work in a successful company with an open and informal communication structure, a strong company culture, and a clear strategy for growth. We offer a collaborative and enthusiastic workplace with a short distance from good initiatives to decisions and action. We have a visionary focus on the digitalisation journey and your personal and professional development is a priority.

We have focus on our employees’ health and well-being, offering an attractive framework for your employment including a personal health account, paid health insurance, a solid pension scheme, as well as a canteen with emphasis on healthy and varied breakfast and lunch options.

Send your CV

We handle applications on an ongoing basis and will fill the position as soon as we find the right candidate, so please send your application sooner rather than later. We have assigned external recruiting services for this position. If you have any questions, please contact Hans E. Fischer on mobile +45 2685 7555 or email [email protected]. All applications are handled with full confidentiality. Send your application via the link on this page.

About Vikan

Vikan develops, manufactures and markets professional cleaning solutions that help keep food production and other hygiene-sensitive environments cleaner and safer. Recognised leaders in research and product development, Vikan has been setting standards in effective, durable cleaning tools and advanced services for decades. A profound knowledge of cleaning standards, methods and technologies, coupled with a unique model for co-innovating with customers, help make Vikan the clear leader in hygienic cleaning solutions worldwide.

The company is primarily owned by the Vissing Foundation. This ownership structure has an influence on the company's values and the way of doing business. The Vissing Foundation supports three purposes: Medical and near-patient research related to cancer and diabetes, research in sustainable energy and support of marginalised children and young people through projects and activities.

Vikan has operated for 125 years with headquarter in Skive, Denmark and is a global leader in the industry serving more than 90 countries and employing app. 310 employees in 10 countries. Vikan is a financial solid company with a positive growth. In 2023 Vikan reached a turnover of DKK 593 million and a result before depreciation (EBITDA) of DKK 107 million.

Integrity, Diligence, Ingenuity and Drive are core values in our company. Read more about Vikan at www.vikan.com