Customer Success Associate (Denmark)

At ag analytics, we continue to grow in the Danish market, so we are now looking for a motivated and highly organized Customer Success Associate to join our Customer Success team.

In this role, you will have end-to-end responsibility for your own customers and drive communication, marketing activities and project management towards existing customers.

ag analytics is a fast-growing SaaS company on an important mission to shape the future with data and predictive analytics. We work with the most prestigious brands and dealers in the world such as Audi, VW, Porsche, SKODA, Seat, Peugeot, Opel, Suzuki, KIA, Ford, Volvo, Renault, Mercedes and Citroën and help the automotive industry take action on data. Our deep knowledge of the automotive industry helps us design relevant plug-and-play digital services. We have services for brands, dealers, and independent workshops.

Our products:

Autoflows CX is an innovative Customer Experience solution tailored specifically for the automotive industry, empowering dealers and importers to leverage data-driven insights to ensure customer retention. Through the delivery of concrete quick-wins that will improve the Customer Experience, our platform facilitates the achievement of our customers’ goals, while optimizing operational efficiency by mitigating the need for the extensive manual labor traditionally associated with identifying and implementing CX improvements.

Autoflows is our marketing automation product for dealerships and workshops. Autoflows automates manual processes in the dealership/workshop ensuring that car owners are invited back for service, inspections, tire change and much more.

The main purpose for the Customer Success Associate is to deliver and grow value for our customers in the Danish market. Our customers are both dealerships, workshops and importers who use our solutions to retain their customers and develop their business.

The team

The Customer Success team aims to always deliver a great customer experience. We build and maintain customer relationships through onboarding and training, and together with our Support team, we ensure that our customers always feel fully supported. This has been a successful path to the very low churn of customers and high customer satisfaction.

As a team, Customer Success is also responsible for the continuous development of the customers, which means introducing new modules through training and identifying areas of growth for the specific market and customers.

The Customer Success team works together with the Sales, Marketing, Data Science and Support teams to drive innovation and development of our products and solutions.

Key Responsibilities

• Responsible for overall customer satisfaction, success, and retention in the Danish market, working specifically with our dealers and independent workshops in Denmark

• Project management of customer requests and meetings

• Ensure high-quality onboarding and training of customers in the Danish market

• Build good relationships with our customers

• Overall project management and optimization of processes,

About you

Preferably, you have a master’s degree in Business, Communication, e-commerce, digitalization or similar.

You should have experience with project management and customers so you can hit the ground running but also challenge processes and optimize them.

You must be a native Danish speaker.

Furthermore, you have:

• Excellent project management skills with strong attention to detail

• A personal drive to go the extra mile to deliver high-quality customer service to our customers

• The ability to think on your feet and work independently, while being a true team player and helping other team members when needed.

• Motivation to work in a fast-paced scale-up environment where priorities can shift, and we constantly challenge ourselves to develop new solutions and processes

• Strong relationship builder, with the ability to engage with customers and colleagues across all levels in an organization

• Curious to learn and develop

• Self-driven and collaborative

• Excellent communication skills with native spoken and written Danish as well as excellent English. Spanish, Italian and Dutch fluency would be a benefit.

The role is placed in our Copenhagen office and is not a remote role.

About us

ag analytics is an international team of 35 employees working with our markets in Denmark, Norway, Finland, Germany, Spain, Italy, The Netherlands, United Kingdom and Sweden who are passionate about predictive data analytics and customers. Our offices are on Højbro Plads in the very cool start-up community Matrikel 1. We are highly focused on delivering best-in-class solutions to our customers while learning and developing at the same time. We have an informal and relaxed team atmosphere with team events, breakfasts and Friday bars. You can read more about us here www.aganalytics.dk 

How to apply

CV and application are sent via the application button "Apply for the job online" below. The deadline to apply is Friday 25 October 2024.

About our interview process:

• Online or face-to-face introduction to ag analytics and you (30 minutes)

• Case-based interview with team members (1 hour)

• Closing talk with manager including compensation, starting date, and all other practical details (30 minutes)