Customer Success Specialist

About the role: As a CS Specialist your role will be to oversee a portfolio of farmers on our platform, onboard new farmers onto the programme and actively support our yearly carbon cycle. You will therefore have frequent contact with farmers and landowners, to support them in navigating the programme and its requirements. In this role, you will also often liaise with the company’s other teams, such as Product or Business Development, to improve the entire customer experience. You will join a dynamic and international team (8+ nationalities), which is thriving on teamwork and playing a central role in supporting Agreena’s growth. 

Your Resonsibilities:

• Serve as the lead point of contact for all customer account management matters
• Organise and support the harvest year cycle through onboarding and validating new users and supporting them in reporting their activities
• Build and maintain strong, long-lasting customer relationships
• Collaborate with the sales and marketing team to identify and grow opportunities within your territory
• Assist with challenging client requests or issue escalations as needed
• Reinforce the support activities by answering to customer requests and claims

About us:At Agreena, we like to think about the bigger picture - not just what we do for ourselves every day, but also what we do for others. If you want to be making a worldwide impact with your everyday work, join our mission to reverse climate change.
Agreena provides solutions that drive both environmental and financial sustainability. Within one year, we have helped farmers across 10 countries representing  more than 570 Hectares of land in their conversion journey to regenerative farming practices.
We are led by passionate people and backed by amazing investors - we have recently raised €20M in a Series A round. Our team is a diverse mix of purpose-driven people from over 30 nationalities (and counting!), working from Denmark (HQ), the UK, Poland and many more locations in Europe. We're now on the hunt for purpose-led people to join us in our mission to make the world a little more sustainable, one step at a time. 

Are you looking to have an impact on climate change in a dynamic and international environment? Join us in the Customer Success team, and you’ll add your talent and creativity to help decarbonise agriculture by supporting farmers across Europe to transition into sustainable practices.

Please note that the address is the following:
Agreena Copenhagen (HQ)
Langebrogade 3F, 3rd Floor
1411 Copenhagen K
Denmark