Customer Success Hero - Swedish speaking (maternity cover)

Hejsan Kul att du är intresserad av Hobbii! Vi söker några grymma kollegor till vårt CS team - är det dig? Okej nu har vi testat att du förstår svenska so let's continue in English...

Are you our newest Customer Success ⭐?

In Hobbii, the happiest place on earth for yarn lovers, we're on the lookout for a Swedish-speaking Customer Success Hero. We believe we have the nicest customers in the world. Bold statement - but do you feel like experiencing what we're talking about?

We are looking for a new addition to our vibrant, international Customer Success team, where you together with 40 dedicated and helpful colleagues will be the main point of contact for our customers. We are on the lookout for a happy, smiling and outgoing person, who most importantly: loves to be in contact with customers

Being a Customer Success Hero at Hobbii involves taking care of our lovely customers via phone, email and social media. We want to have the best customer service and you will play a key role in achieving that. You will with your love and charm help our Swedish-speaking customers with everything from shipment details, product specifics and general questions about yarn, patterns and everything in between.

You will primarily work from our HQ in Dortheavej (Copenhagen), but we are flexible in terms of working remotely Preferred starting date is 1. august. 

The skills you need to master this role:

• Fluency in Swedish and English (both spoken and written)
• You have most likely worked with customer service before - either over the phone or face-to-face with customers

• You are detail-oriented and tech-savvy

• You are a quick learner and a problem-solver

• It’s a huge advantage if you have a good knowledge of yarn - and if you knit/crochet yourself

Your friends say that you:

• Posses strong communication skills - you’re the one who listens, always knows what to say and has a playful way of wording things 
• Have a friendly and outgoing nature which lights up a room even on a gloomy day 
• Get overjoyed when everything falls into place - and when a customer thanks you for the greatest service cause you offered them fair and good advice 
• Are the one who can always see the silver lining and are not afraid of change

Our promise to you:

Working at Hobbii should be exciting, fun and meaningful. We achieve this by hiring talented and ambitious people who fundamentally believe that we’re better together. We have a dedicated People & Culture team whose job is to make sure going to work doesn't suck

In our Customer Success Team, we believe in a culture of constant learning and therefore we strive to build a community, where every Customer Hero shares knowledge and possible improvements within our team.

Join us if you love to experiment, learn something new and be playful at work. Also, you'll get to see that our 300 Hobsters know how to throw some pretty great parties!

This position is based in our vibrant HQ in Dortheavej, Copenhagen where we offer brekkie, yummy lunch, themed Friday bars and damn good coffee ☕

Please note that this employment is time-limited and will end in April 2025.

Are you the one - Then hit the apply button!

Before you do, here are some tips. We would like to know who you are and the work you are proud of. So please share your resume, LinkedIn or anything else you find relevant.
No cover letter or lengthy essay is needed. We will get to know you through some questions in our application form . 

We will conduct interviews continuously and are very much looking forward to hearing from you.