Customer Success Manager - Italian Market - Hybrid/Remote

Clerk.io is shaping the next big e-commerce revolution by delivering tech that helps businesses bring the right products to the right customers thanks to machine learning and generative AI.

If you value working from anywhere, approaching your day-to-day work as you best see fit, thrive helping customers use our products to ensure the best ROI, and enjoy proactively collaborating across departments to ensure the best customer experience, this one's for you!

At Clerk, we value offering you a work environment where you feel empowered to do your best. We will do everything we can to let you contribute to the best of your capabilities.

PLEASE NOTE: While we are open to hiring remotely, this role requires you to be native or fluent in Italian, as you will be taking care of our Italian customers. Hybrid work will always be available.
 

About the role

As a Customer Success Manager, you will be working alongside our Customer Success team. Your responsibilities will include: 

• Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them
• Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams.
• Successfully discover new revenue opportunities.
• Ensure the customer utilizes their paid subscription fully.
• Be responsible for key customer success metrics, including QBR, Pipeline generation, churn, and NPS.

Who we are looking for:

• Great written and oral presentation skills in Italian and English. German is also a big plus.
• Knowledge of Customer Success processes.
• Basic knowledge of pipeline management and account strategy.
• Ability to build and maintain strong relationships with multiple stakeholders.
• Excellent communication and negotiation skills with a commercial flair.
• Self-driven and proactive nature.

Our offer:

• Flexible work hours with the possibility to work from home. We are also open to hiring fully remote!
• The chance to develop in our field with an international team and career opportunities within the company
• Company events like Friday bars, Summer and Chrstmas parties, and team events.
   

We are looking for someone to start as soon as possible.

If all of the above sounds interesting, apply with your CV and we will get back to you as soon as possible! We will kick-off the hiring process with a screening call from our Talent Acquisition department.