Customer Success Manager - Ship Performance Solutions

We're seeking a visionary Customer Success Manager to drive our expansion in the APAC region. This role is for someone who excels at translating complex maritime challenges into tangible operational improvements using our comprehensive suite of advanced solutions. 

What You'll Do: 

• Spearhead the adoption and integration of Danelec Ship Performance solutions across diverse customer fleets 

• Develop and execute customer success strategies that drive value realization, retention, and expansion 

• Build and nurture C-level relationships within shipping companies, positioning yourself as a trusted advisor on maritime digital transformation 

• Leverage data from our integrated solutions to provide actionable insights that significantly reduce fuel consumption and emissions 

• Collaborate with our product teams to evolve our offerings based on real-world customer needs and feedback 

• Lead high-impact initiatives that showcase the measurable value of our ship performance solutions 

What You Bring: 

• 5+ years of experience in customer success or account management, preferably in maritime tech or SaaS 

• Deep understanding of the maritime industry's operational challenges and sustainability goals 

• Proven track record of managing enterprise accounts and driving customer ROI 

• Strong analytical skills with the ability to interpret complex data from various ship performance tools 

• Excellent communication skills in English 

• Bachelor's degree in a relevant field; MBA or maritime-related degree is advantageous 

Why Danelec Ship Performance: 

• Be at the forefront of maritime innovation, working with a comprehensive suite of ship performance solutions 

• Make a significant impact on reducing maritime emissions and promoting sustainability 

• Rapid career growth in a fast-scaling global company with a rich heritage in maritime technology 

• Competitive compensation package 

• Opportunity to work with a diverse, international team of experts from with prior backgrounds at Danelec, Nautilus Labs, and Kyma  

Impact You'll Make:     

Your work will directly contribute to optimizing global shipping operations, reducing maritime emissions, and driving the industry towards a sustainable future. You'll be instrumental in helping our clients maximize the value of our integrated ship performance solutions, leading to millions in savings and a significantly reduced environmental footprint. 

Join Us: 

If you're passionate about leveraging advanced maritime technology to drive meaningful change in global shipping, we want to hear from you. Apply now to be part of the team that's setting new standards in ship performance and sustainability. 

Danelec is an equal opportunity employer committed to diversity and inclusion. We strongly encourage applications from candidates of all backgrounds. 

Ready to make waves in the maritime industry and take part in bridge the gap between ship and shore? Apply now and let's navigate the future of ship performance together! 

We're seeking a visionary Customer Success Manager to drive our expansion in the APAC region. This role is for someone who excels at translating complex maritime challenges into tangible operational improvements using our comprehensive suite of advanced solutions. 

About Danelec:

Danelec is a Danish scale-up operating at the forefront of the digitalization of the maritime industry. With a focus on innovative solutions and cutting-edge technology, Danelec is transforming the way maritime operations are conducted, driving efficiency and safety for ship owners and operators worldwide.

As a leading manufacturer of Voyage Data Recorders (VDR), Shaft Power Meters, and a supplier of cutting-edge Ship Performance Monitoring systems, Danelec boasts decades of experience in ship data collection. With an installed base on more than 13,000 vessels, we are pioneering operational optimization for safety, sustainability, and performance.

Leveraging our comprehensive platform, Danelec integrates robust data validation and operational optimization tools that enhance earnings potential and operational efficiency. Our platform serves as a one-stop-shop for maritime data needs, offering seamless integration and actionable insights for ship owners. Equipped with cutting-edge AI technology, our solutions empower clients with the essential tools needed to effectively tackle the complexities of contemporary maritime operations.

Danelec is headquartered in Denmark and operates through 14 global hubs with 170 employees and more than 700 factory-trained personnel across 50+ countries, establishing a truly global footprint.

Our working environment is dynamic, international, and encourages a high degree of freedom, allowing our team to explore and innovate. Our values - Solid, Safe, and Simple - embody our culture and help determine our behavior, both internally and externally, ensuring we remain a leader in the maritime industry.