Customer Success Manager - German Speaking

Company: Delogue PLM (www.delogue.com)

Location: Copenhagen, Østerbro

Industry: Tech (PLM) product for the Fashion & Lifestyle industries

Job type: Full-Time

Experience level: Mid to Senior

About Us

Join us at Delogue PLM, where since 2011, we have been dedicated to enhancing the efficiency and sustainability of fashion and lifestyle product development for both Danish and international customers. Our collaboration platform streamlines the product lifecycle management (PLM) process, fostering transparent and efficient collaborations between brands and their suppliers while collecting crucial data points for reporting.

The Role

As a member of our Customer Success team in Copenhagen, you will work closely with new and existing customers, primarily from the fashion industry. Your main responsibilities will include onboarding users and providing customer care on the Delogue PLM platform, ensuring our customers utilize the system optimally to meet their business objectives. This role requires a solid understanding of the work processes in fashion or lifestyle product development. While most customer interactions are virtual, onsite training and visits to customer locations are also part of the job.

Who You Are

• Above average IT skills and eager to continuously learn about the Delogue PLM

• With experience in the Fashion or Lifestyle industry processes

• Strong communication skills in onboarding new customers and handling Customer Care

• Exhibiting patience and humility with the ability to guide customers effectively to success

• Project management experience in driving internal and external projects

• A structured approach to work diligently and follow up on ongoing processes

• Positive and proactive attitude

We Offer

• A fun and positive environment in the lovely Copenhagen neighborhood of Østerbro

• Flexible working hours and close to public transportation

• A dynamic work life in an exciting and diverse industry

• Thorough training and support to become an industry expert

• A direct impact on scaling up a fast-growing tech company

• Lunch with the team in Copenhagen and Friday bars

• Fun and diverse team-building events and business trips

• Pension plan & Healthcare insurance

• Competitive salary

Role & Responsibilities

• Ensuring Customer Success throughout the engagement life cycle ensuring they effectively utilize Delogue PLM

• Leading customer workshops with preparation, process understanding, configuration of existing IT systems, and customer training

• Educating clients about new features and potentially demonstrating these

• Conducting service checks with existing customers and addressing their needs

• Setup new processes and structures to work more effectively

• Daily customer care understanding and resolving any issues our customers might have

Required Experiences

• 3+ years of experience in design or buying roles within the Fashion/Apparel industry

• Fluent in German, both spoken and written

• Fluent in English, both spoken and written

Preferred Experiences (not mandatory)

• Experience with Delogue PLM

• Fluent in one of the Scandinavian languages

Practicalities

• Expected travel: 10-15 days per year

• Main office is located in Østerbro, Copenhagen

• Expected starting date: As soon as the right candidate is found

• Interviews will be held on an ongoing basis and the recruitment process will end when the right candidate is found