Customer Success Manager - Agency-client Relationships

Take this unique opportunity to enter our CX department in a time of positive change, and be part of defining how we drive and succeed in our end-client segment.

At Neurons, we're not just innovating; we're revolutionizing marketing by predicting consumer responses in seconds. Merging groundbreaking AI with profound neuroscience insights, we enable brands to understand and engage with their audiences like never before. If you're eager to be at the vanguard of this transformation and are passionate about harnessing these rapid, cutting-edge insights, your place is with us!

We are looking for a Customer Success Manager - to join our fantastic CX team. 

This role is based at Neurons HQ, in Greater Copenhagen Area, Denmark. 

Your key responsibilities in this role will include:

• End 2 End responsibility of assigned customers'  health and success throughout customer lifecycle.
• Promptly respond to and supervise pipeline, engagements, health and risk alerts through key tools, programs, and insights.
• Proactively strategize for all engagements with clients, build and maintain strong relationships with key stakeholders within client organization to identify opportunities and reduce churn risk.
• Monitor clients' usage of our products/services and provide guidance on how they can maximize value.
• Effectively handle and address customer issues both general and individual.
• Stay current and develop new uses for Neurons' innovative products and features that align with customer business needs and goals.
• Collaborate with Sales, Marketing, and Product to advocate for customer needs and provide quality feedback. 
• Ensure all activities, both customer-facing and administrative, are concluded in a way that aligns with the agreed-upon level of quality and timeframe. 
• Provide customers with onboarding and continuous training in how to get the most value out of Neurons’ services.
• Ensure the overall health of your portfolio and make sure dormant customers are reactivated.
• Take part in cross-departmental initiatives. 
  

What you will need:

To be successful in this role, you will need to demonstrate a growth mindset, a strong sense of responsibility, and unwavering integrity. A great candidate would be aspirational, and self-motivated team player who is comfortable working in a growing environment, and is ready to grow with the company and keep pace with our aspirational growth targets. 

In addition, you would ideally are/have: 

• Strong track record and +5 years of experience in a customer-facing role, building and maintaining relationships while working to mitigate churn, promote engagement and revenue growth. 
• Direct experience working within or with creative, marketing, or performance marketing agencies is highly preferred. A deep understanding of how agencies operate will enhance the ability to tailor solutions and build strong partnerships with our customers.
• An understanding of key marketing principles and disciplines including digital marketing, branding & advertising.
• Professional communication and interpersonal skills. 
• Strong problem-solving abilities and a proactive approach to addressing client needs. 
• Experience working with CRM software. 
• Able to conduct business in English written and spoken.
• A growth mindset, a strong sense of responsibility, and unwavering integrity.
  

Join the Neurons Movement

Innovation at the Core: At Neurons, innovation is our driving force. From our CEO to every team member, we foster forward-thinking and leverage data and AI to revolutionize our industry. Join us in a dynamic environment where pushing boundaries is celebrated.

Team Spirit and Cultural Foundation: Our 11-year legacy speaks volumes about our commitment to nurturing a workplace where camaraderie and shared values fuel success. Surround yourself with a team that elevates collaboration and individual growth.

High-Performance Focus: We're results-driven, but what sets us apart is our holistic approach. Join a culture that balances ambition with empathy, where success is measured in relationships and impact.

We're not just building products; we're fostering a revolution. Our diverse team of 70 talents from 30 nations celebrates individuality. Here, inclusivity isn't just a checkbox — it's our heartbeat. We celebrate individuality, welcoming everyone regardless of race, ethnicity, gender identity, or any other identifier.

If you're driven by growth, fueled by responsibility and guided by integrity, join us in redefining consumer neuroscience, where every voice and idea matter. In our vibrant and inclusive culture, innovation thrives. We believe that true progress stems from the freedom to be yourself, to express your ideas without fear, and to collaborate with colleagues who challenge and inspire you.

At Neurons, the journey is as extraordinary as the destination. Come aboard and discover a career experience where innovation, camaraderie, and meaningful results intersect in ways you've never imagined.

We offer an array of benefits

We are a company that takes pride in the health & well-being of all our employees, with initiatives such as yoga practice, healthy breaks, and mental health resources.

We enjoy coming together for our Friday Hygge, where you might find us singing karaoke, playing bingo, video games or board games.

Other benefits include:

• In-house lunch
• Pension Plan 
• Private Health insurance
• Parental leave benefits
• Quarterly company events
• Team Events