Customer Success Manager

Pandektes is looking for an experienced Customer Success Manager to join us in ensuring smooth onboarding processes and continuous customer engagement. Pandektes’ customer base is growing at a lightning pace, and our engagement with Pandektes customers needs to scale alongside it. Join us in shaping the future of customer success at Pandektes.

About Pandektes

The volume of legislation and case law is growing exponentially, and legal professionals are now faced with navigating more data than ever before. At Pandektes, our mission is clear: to be the go-to platform for legal information retrieval.

We aim to empower legal professionals with precise, in-depth, and lightning-fast access to legal knowledge. Our research platform is built to simplify the complexity of legal research using artificial intelligence, intelligent search, and constantly updated legal sources.

We’re doubling down on our mission to support lawyers and legal professionals and are looking for a Customer Success Manager to join our team and help us grow to the next level.

How we work

We are a tight-knit team of talented software engineers, designers, sales people and legal professionals that collaborate closely together on everything. We have an open communication culture and treat open and clear communication as absolutely paramount.

We believe that work should be both fun and serious and prioritise a large degree of personal freedom in how we work. This means trusting every team member to deliver fantastic results and communicating clearly.

About you

• You have significant experience from B2B customer success. Experience with the legal sector is a big plus.

• You have experience in working with customer and usage data and communicating it. We want to be data driven in our decisions, so structuring and presenting customer feedback and usage data is crucial.

• You know how to build trust, are an excellent teacher/communicator and can convey the value of a product. Trust in our product and the value it brings is crucial for our customers.

• Experience with building customer success processes is a big plus. We want you to take ownership.

• You hate compromising on quality. We always strive for the best possible solution.

• Danish and/or German language skills are a big plus.

About the job

This position will be our first dedicated Customer Success Manager and so there is immense potential for you to influence our journey going forward. In this position you’ll be working closely with our Head of Operations and our commercial team, in order to scale customer success. You will be a part of improving our current processes and establishing new ones, while being in constant contact with customers. 

What we offer

• The chance to be a key player in a fast-growing startup

• A collaborative work environment where your input is valued

• An office in the heart of Copenhagen, well connected by Metro

• Flexible work: working from home when you want, where you want (we trust you)

• 25 days of holiday per year + your local public holidays

• Trips abroad for team camps. Last few times we went to Italy,  Sweden and Belgium – we'd love to see you at the next one!

• Competitive compensation and benefits along with an attractive ESOP program

• Your own Pleo card. Spend money on what you need for work.

How to Apply

Send your resume and a short explanation on why you’re the fit for this role. We’re excited to meet motivated individuals eager to make an impact. Our hiring process consists of an initial screening call, followed up by an interview. Depending on the field of applicants, we may ask for additional rounds of interviews.

We'll call in applicants continuously.

Join us and help revolutionize how legal research is conducted!