Customer Success Manager

About Spaak:

Spaak is a leader in AI-driven innovation, dedicated to advancing democracy through cutting-edge technology. Our flagship product, Hamilton, is a groundbreaking AI-powered public affairs platform that transforms how organizations navigate and adapt to new regulations.

We simplify the complex world of compliance by combining big data and AI to help businesses automate regulatory workflows. This enables organizations to focus on strategic, value-driven initiatives.

Role Overview:

We are seeking an enthusiastic and proactive Customer Success Manager to join our growing team. In this role, you will act as the bridge between our cutting-edge technology and our customers, ensuring they achieve maximum value from Hamilton. This position is perfect for someone who excels in building relationships, solving problems, and driving customer satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for customers, ensuring seamless onboarding and ongoing support.

• Build strong relationships with clients to understand their goals, challenges, and how Hamilton can best meet their needs.

• Proactively monitor customer usage to identify opportunities for optimization and growth.

• Collaborate with internal teams—such as Product, Engineering, and Sales—to address customer feedback and improve the platform.

• Provide training and resources to empower users and maximize platform adoption.

• Track and report on key metrics, such as customer satisfaction, retention, and usage trends.

• Develop and implement strategies to increase customer loyalty and advocacy.

Qualifications:

• Proven experience in customer success, account management, or a similar client-facing role.

• Excellent communication and interpersonal skills, with the ability to explain complex concepts in simple terms.

• Strong problem-solving abilities and a customer-first mindset.

• Familiarity with AI, SaaS, or public affairs platforms is a plus.

• Proficiency in tools like CRM systems (e.g., HubSpot, Salesforce) and data analysis tools.

• Ability to work both independently and collaboratively in a fast-paced environment.

• Proficiency in Danish & English

Why Join Spaak?

• Be part of a mission-driven company that is shaping the future of democracy through AI.

• Work in a collaborative environment with a team of experts in AI, public affairs, and technology.

• Opportunities for professional growth and the ability to make a meaningful impact on customers and the business.

• Competitive compensation and flexible work arrangements.

How to Apply:

To be considered for this role:

1. Learn more about Spaak and our mission by exploring our website and industry.

2. Reflect on your experiences and craft a cover letter that highlights your skills and explains why you're excited to join us. Share specific achievements that demonstrate your suitability for the role.

3. Combine your cover letter and resume into one document and submit your application on our platform.

We look forward to welcoming you to Spaak, where your work will help build a more democratic tomorrow!