Abbott

Customer Support Specialist

Fuldtid

Permanent

Produktionsvej 14, 2600 Glostrup, Danmark

SE PÅ KORT

ID: 2800656

Indrykket for 3 dage siden

Abbott

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 135 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life.

Today, 114,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

Our mission is to understand that the first step to living your best life is good health. Everything we make is designed to help you do just that. That’s our commitment to building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines and breakthroughs to manage your health

About Abbott Diagnostics Division

Our solutions are used in healthcare institutions, physician offices, emergency rooms and laboratories thousands of times every day, in practically every country around the world. Our test results are often the “start” button for patient care decision-making – influencing 70% of critical healthcare decisions for millions of people worldwide. The crucial information derived from our testing platforms helps inform treatment decisions for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

The Role

We are looking for a Customer Service Specialist who is driven by the satisfaction of happy customers and positive work environment. Your primary responsibilities will be to provide expert phone support for instruments, applications, and analyses to Abbott's Nordic customers. We are looking for dedicated individual who excels in delivering outstanding service and contributing to a collaborative and supportive work environment.

KEY REPONSABILITIES

Conduct investigations and troubleshooting for instruments, applications, and analyses using Abbott's remote service tools, guiding customers through repairs over the phone.

Coordinate urgent repair visits for service technicians.

Participate in the implementation of Abbott's new proactive technologies.

Perform general administrative tasks for the service department.

QUALIFICATIONS

Degree in biomedical engineering or equivalent.

Strong knowledge of laboratory operations.

Experience with analytical instruments for immunology and/or clinical chemistry.

Previous experience in customer service.

Preferred experience in automated laboratory environments.

KEY COMPETANCIES

Highly organized with the ability to handle multiple tasks simultaneously.

Independent, precise, and proactive work approach.

Ability to anticipate and address customer needs proactively.

Fluency in Danish and English, both written and spoken. Fluency on other Nordic languages (Swedish/Norwegian/Finnish) is a big plus.

Positive, enthusiastic, and able to find opportunities in challenges.

Motivated by positive feedback from internal and external customers.

Thrives in a dynamic and challenging work environment.

What can we offer you?

Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.

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