Customer Support Manager

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best-in-class innovations, quality and customer care.

What we do:

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

The opportunity:
Join Our Dynamic Team at Sakura Finetek Europe BV! We are on the lookout for a passionate and dedicated Customer Support Manager to lead our teams in the North Region(Sweden, Norway, Denmark, UK, Ireland, The Netherlands, and Belgium). This role is perfect for someone who thrives on delivering exceptional customer support and building strong client relationships.

• Lead a Team to Success: Oversee the teams application, implementation and field service engineers in providing outstanding support to our valued clients.
• Innovate and Improve: Develop and implement cutting-edge strategies to enhance customer support processes and efficiency.
• Collaborate for Success: Work closely with other departments to address customer issues and elevate the overall customer experience.
• Drive Excellence: Analyse customer feedback and data to drive continuous improvement and implement innovative solutions.
• Champion Compliance: Ensure adherence to company policies and procedures in all customer interactions.

If you are a proactive leader with exceptional communication skills and a passion for customer support, we want to hear from you! Join us in making a difference by providing top-notch support to our valued customers in the North Region.

PS: This vacancy would be closed for new candidates on the 5th of August!

Key responsibilities:

• Coordinate, prioritise, coach, develop and motivate Application Specialists, Implementation Consultants and Field Service Managers.
• Working closely with the CO (Central Office) to develop Continuous improvements of Customer Support
• Keep informed of and implement new developments, enhancements and regulations for Sakura products.
• Manage, coordinate and monitor all aspects of complaint handling in the area of responsibility.
• Achieve the personal and team objectives set at the beginning of the financial year.
• Provide timely and appropriate reporting.
• Ensure high quality interventions.Participate in various project teams.

We perfectly match if you have:

• High degree in Laboratory Education or or equivalent experience.
• Experience of developing a customer support team is a strong advantage.
• Strong operational leadership and people management skills.
• Practical approach and ‘’can do’’ mentality.
• A minimum of 3 years experience working in a corporate & commercial environment.
• Good knowledge of English, both in written and spoken, other foreign languages are an advantage.
• Affinity for information transfer during training.
• Good Microsoft & IT Tools Skills.

We offer you:

• an attractive salary package, including a bonus & more benefits.
• a company car, mobile phone & laptop

And last but not least, a great job opportunity where you have full ownership of your work, recognition of your achievements and professional development opportunities.

The invitation:

Our culture is friendly and open. We believe that the development of our people enables the company's growth.

By joining us, you will be part of:

• An inspiring community with a mission that matters! ''advancing cancer diagnostics''.
• Our International organization who's leaded by a supportive & inspiring management.
• A financial healthy & privately owned company.

To learn more about Sakura, please visit our career page & follow us on LinkedIn.

*Acquisition in response to our job postings is not appreciated. This means that we think we can find a suitable colleague on our own.

*Please note that we don't offer sponsorship visa. Only candidates with valid EU work visa will be considered.