Customer Support & Onboarding Specialist

Most companies run through gigantic spreadsheets twice a month to invoice their customers. This is boring and mistakes happen. Do you want to help solve billing once and for all?

Join us as a Customer Support & Onboarding Specialist and be part of an exciting journey of automating the way we pay for things—subscriptions, invoices or rent. We're a small digital-native team looking for you to give our customers the best experience from onboarding to becoming an expert level user.

You will have the opportunity to span across all of CS, from daily customer interactions to shaping our long-term customer success strategy. 

What you can expect:

• Dynamic teamwork: Be part of a team where we embrace new challenges collectively. We let each individual unfold their strengths and passions, while always supporting each other.
• Hands-on experience: You'll be at the forefront, supporting our customers all the way from the first introduction to becoming experts in the product. 
• Direct influence: Strategically shape the customer experience from idea to execution. If you have a good idea, expect to get the responsibility to run with it.
• Grow with the role: Start by supporting the team with tasks related to managing data, compliance and simple customer requests, gradually taking on more responsibilities as you grow with us. You will be supported through 1:1 mentoring every step of the way.

Who we imagine you are:

• You enjoy working with a team, where we grow together, driven by both individual and shared accountability. We take collective responsibility for learning by sharing knowledge, supporting team efforts, and offering honest, constructive feedback with positive intent.
• You can empathise with our customers, assist them in navigating our product and provide them with the support they need.
• You enjoy solving problems, handling inquiries and finding smart solutions.
• You can see yourself in a fast-paced, constantly changing environment and you are comfortable with assuming ownership.
• You speak Danish and English fluently. Dutch language skills are a benefit as well.
• You have some experience in the customer success field. If you have worked with SaaS platforms before we see it as a big plus!

What we do:
At Proper, you help rethink financial processes with new technology. Through our fully automated smart billing solution, we optimise payments and reconciliation, helping businesses manage financial and operational aspects with greater efficiency. Proper is a profitable startup, and we are expanding. Join us and become part of redesigning financial processes to make them efficient and user-friendly.

What you'll get:
You’ll join a supportive and ambitious team that is the backbone of our company. 

In addition, we offer:

• Flexible work options that combine office collaboration with the ability to work from home.
• Benefit from our warrant program, giving you a stake in the company's success.
• A modern office in central Copenhagen.
• Enjoy a delicious and complimentary lunch.
• Private health insurance.
• 6 weeks paid holiday.

We’re looking for people, not bullet points. Not sure if you fit the description perfectly? Don’t let that hold you back. Let your skills and passion stand out. We thrive on diverse viewpoints, and people who think rigorously, not afraid to challenge assumptions.