Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. We are headquartered in Oslo, Norway and have operations across Sweden, Denmark, Finland, United Kingdom, Bulgaria and the Netherlands.
DevOps Engineer
Copenhagen, DK or Sofia, BG
Puzzel: The Low-Down
Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years
Why we’re proud
Key Data Points
What we’re looking for!
We are looking for a skilled DevOps Engineer, who will be part of our core team developing world-class AI solutions for customer service and support including chat/email/voicebots, agent assist, and much more.
You will be joining a team of experienced engineers and data scientists at a company called SupWiz that has recently been acquired and is in process of being integrated into the wider Puzzel portfolio, so it’s an exciting period of change.
We are open to both junior candidates who have recently completed studies in relevant fields, right through to experienced (Senior) DevOps Engineers with several years of experience in the field. What’s just as important to us is the cultural fit and right attitude.
What you'll do
As a DevOps Engineer, you will be working on our infrastructure stack, CI/CD pipeline, monitoring setup, infrastructure as code, and more. You will work together with a seasoned development team to ensure that our solutions are delivered in a timely and reliable manner to our customers and end-users.
About you
The location
This role will be located either in central Copenhagen, or in our Sofia office, with expectation of 2-3 days/week in the office.
What’s In it for You?
What to expect from the interview process ❔
Puzzel Values
Diversity & Inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?
We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.
One Last Thing ☝
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.
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