Kamstrup

Director of Customer Services

Fuldtid

Permanent

8210 Aarhus V, Danmark

SE PÅ KORT

ID: 2851574

Indrykket for 5 dage siden

Director of Customer Services

Do you envision a future where scalable service offerings are customized to meet global demands, and can you turn that vision into a profitable reality? Can you unleash your customer centric outside-in mindset to develop cutting-edge service offerings, leaving a lasting imprint on our customers and various stakeholders in our matrix organization? Are you ready to motivate and empower a high performing team, while also bringing valuable insights and expertise to our Heat/Cooling leadership team?

Here is what the job entails
As the Director of Customer Services, you are responsible for delivering all services to our Heat/Cooling customers, ensuring customer satisfaction, quality, and profitability, with a focus on customer success and value realization. You will provide future-proof services, particularly within the realms of Asset-as-a-Service and Efficiency-as-a-Service, as they evolve into more digital solutions. To achieve this, you will lead, develop, and coach managers and teams, while collaborating with other teams to optimize resource utilization and enhance capabilities and processes.

More specifically, you and your team will be:

Improving customer satisfaction and loyalty, resolving escalated customer issues, and analyzing feedback for improvements

Overseeing project management delivery, ensuring on-time, within-scope, and on-budget execution

Optimizing service processes and implementing continuous improvement practices

Tracking performance, implementing successful metrics to achieve performance targets, and using data to drive service improvements

As accountable for all Heat/Cooling services globally, guide and support local service managers in leading project delivery, customer support, and operation

You can expect approximately 10 travel days per year.

Meet your future team
Reporting directly to our Senior Vice President - Heat/Cooling, you will lead a Customer Service team and become part of our Heat/Cooling leadership team. Our culture is characterized by an open collaborative tone with focus on driving business growth together with our global colleagues.

Did you know that we are currently helping one of our customers to avoid building spare capacity to provide 100MW heat, which will enable a more sustainable future?

Less about us, more about you

We are looking for a Director of Customer Services with a focus on delivering exceptional customer experiences, maximizing business profitability, and fostering customer retention. This requires you to lead the way in incorporating customer insights, scalable solutions with the use of technology such as AI, and collaborative efforts with multiple internal stakeholders.

To succeed in this role, we envision that you:

Have solid leadership and people management experience, with a minimum of five years

Have extensive experience in operationalizing and implementing strategy

Have excellent communication and stakeholder management skills

Can engage people, drive performance, and lead change across cultures in a matrix organization

Have solid servitization experience, preferably from technology and manufacturing industry

As we are an international organization, it is important that you are fluent in English.

We want to support a diverse and inclusive workplace, so while you may not meet all the qualifications listed above, you could still be a good candidate for the position. If you find the role intriguing, do not hesitate to apply.

We are more than an ordinary workplace
We cherish the good colleagueship which we all contribute to, the only limit is your engagement. As we are a big organization you are bound to find one or more colleagues who share the same interest as you. This might be in our board game club, on our cycling team, during our yearly summer festival, or on the padel court. For example, our Team lead, Service Delivery is also our volunteer padel instructor while one of our Software Test Engineers run weekly spinning classes.

Besides the best colleagues you could imagine, we also offer:

Work life balance through flexible working hours

Employee benefits including a healthy canteen, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic

An active employee association that fosters a collaborative and supportive workplace community

Beneficial health care and insurance package

Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.

The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.

If you have any questions about the position, please contact Senior Director Customer Services – Water, Søren Skjalm-Rasmussen on phone: +45 89 93 10 00.

Get to know us
At Kamstrup, you'll become part of a close-knit community that genuinely cares about one another, fostering connections both in and out of the workplace. Our team comprises innovators, dreamers, and doers, united by an unyielding passion to challenge the status quo, find better solutions, and constantly push the boundaries of what's possible all with the purpose of securing clean water and energy to the maximum number of people. With an unwavering commitment to growth, we offer opportunities for you to leverage your skills and drive our business to new heights, empowering you to leave your mark on our future and grow with us.
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Application deadline

As soon as possible

What's next?

The Hiring Manager screens applications on an ongoing basic, but you can expect to hear from us within 6 weeks.

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