Director of Customer Success

Do you want to help the world EV better?

We’re looking for a talented Director of Customer Success to join our Customer Experience team.

Is this you?

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Want to hear something big?

We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit

Here are some things you’ll be working on:

• Scale the Partner Success organization in a high-growth environment, focusing on activities that create an impact for our B2B2C product and improve efficiencies.

• Collaborate in developing the Customer Success organization with a clear focus on retention, growing usage, increasing customer satisfaction, and driving revenue through upsells and renewals.

• Continuously improve our Onboarding project plans and activities, working with cross functional teams and ensuring we are setting partners up for success and accelerating time-to-value.

• Oversee accurate forecasting and revenue management best practices around CRM activities, retention, and expansion strategies, ensuring alignment with NRR targets

• Work closely with team members, to develop and mentor future leaders within these teams.

• Utilize and optimize customer success tools to improve team performance and results.

• Collaborate cross-functionally with teams such as Sales, Operations, Marketing, and Product to ensure unified efforts toward revenue growth.

• Continuously improve programs like QBRs, NPS, Customer Health Scoring, Customer Advisory Board, etc to enhance customer experience.

  
  

Your key outcomes will be:

It’s not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.

As a Director of Customer Success, you will:

We are seeking a Director of Customer Success to shape and drive our company's continued growth by working with a talented team of Customer Success Managers and Account Managers, who lead our customers / strategic partner’s operations and growth initiatives. Your role will be key in enabling the team with the right resources and tools to be successful, ensuring customer satisfaction as a competitive differentiator and maximizing retention and expansion efforts.

To do this, we imagine you to have the following experience:

• 5+ years of Sales, CS, or Account Management leadership experience, with a focus on revenue management (upsells, renewals) in fast-paced startup environments.

• Strong expertise in revenue models, customer lifecycle, and driving experience and processes at scale for large enterprise accounts.

• Excellent communication and leadership skills, with experience coaching and developing teams to reach their full potential, focusing on empowering and uplifting others, fostering a supportive environment that encourages collaboration, personal growth, and shared success.

• Knowledge of customer success technology stacks and tools is a plus, as well as supporting B2B2C products, fintech experience, and any extra languages.

  
  

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

What will you get?

• Take part in our team’s monthly meetup, where you can share your knowledge and discuss best practices

• Come to our three company-wide events held each year (including an inspiring three-day summit ) as well as our other team events – virtually or in person

• Share Monta’s success through our generous warrant program

• Relax and unwind during your 30 paid vacation days (five weeks + five top-up days)

• Use your personal learning budget and take some time off for your personal/professional development

• Hop in our shared company car (or hop on an electric bike) in our bigger offices

• Stay fit with your subsidized gym membership

• Never go hungry (or thirsty) again with the free snacks & beverages at our offices

• Enjoy your subsidized plant-based lunches at our offices

• Prepare for the future with your pension and health insurance accounts

• Spend time with your family during your paid parental leave

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

Kindly submit your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential. Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement. Find out more by visiting https://monta.com/uk/careers/