Do you want to help businesses successfully report their carbon footprint?

Positive, customer-driven, decisive, and organized - if that’s you, keep reading! 

At Continia Software, we're seeking a proactive problem-solver to support our partners and customers as they implement our cutting-edge sustainability solution. In this role, you'll play a key part in helping them navigate carbon accounting challenges and ensuring a seamless experience with our solution. 
If you're ready to embrace new challenges  and grow alongside an international team of 170 dedicated colleagues, we’d like to meet you!

About your role
When you join Continia, you become an integral part of an innovative, entrepreneurial, and agile environment. We foster a flat organizational structure, empowering you to speak up and actively contribute to bringing Continia to the next level. 

Currently, we are searching for a support engineer within our Continia Sustainability solution. Continia Sustainability is a comprehensive carbon management platform for Microsoft Dynamics 365 Business Central. This solution streamlines companies' carbon accounting and ESG reporting by providing the tools to collect, manage, and track climate impact data.

You can find more valuable information about our solutions on: Our solutions (continia.com)

This is what you will do:

• Help Microsoft Dynamics partners navigate the intersection of carbon accounting and technology with Continia Sustainability. You'll provide expert guidance through our web-based helpdesk, email, and occasional phone support, empowering partners to optimize their sustainability efforts and fully leverage our solution on a global scale.
• Investigate reported issues and provide clear, detailed feedback to our development team, ensuring effective collaboration and swift resolution.
• Evaluate and test new features to ensure optimal functionality and user experience.
• Create and maintain clear documentation for frequently asked questions and their corresponding solutions, providing valuable guidance for our partners.
• Engage in continuous dialogue with solution specialists and the development team regarding technically demanding support cases and requests for new solution features.

As Continia Sustainability is a completely new solution within an immature market, the role will involve professional sparring/training in the functional area of ESG reporting, as well as a technical support engineer assisting with the workflow within the Business Central ERP solution. 

Continia is a culture-centric company, and we work on a mutual flexibility model, ensuring you have freedom with responsibility and a proper work-life balance. 

On top of this, you can enjoy the following list of benefits: 

• Flexible working hours at the office and in your home office.
• Personal and professional career development opportunities.
• Local benefits such as subsidized lunch and active socialization.
• Company parties where you meet your international colleagues in person.

The role is based in our office in Copenhagen.

About you

From a personality perspective, Continia is looking for a new colleague with a positive, service-minded attitude and an independent and self-driven mindset.You are accountable, approach your endeavors with a can-do attitude and embrace the responsibility that comes with your work and team. Together, you and your team are motivated by providing excellent, first-class support.
To be successful in this role, you hold the following skills and personal traits:

• Proven experience with Business Central, Dynamics NAV or other ERP systems is an advantage.
• Experience in or understanding of basic accounting or bookkeeping processes is an advantage.
• Knowledge of carbon accounting and ESG reporting (CSRD).
• A keen interest in testing new functionality and helping document frequently asked questions.
• A genuine ability to work in a structured way and to handle multiple tasks and collect/convey requests and ideas for new product features. 
• Strong written and verbal communication skills, capable of communicating fluently and effectively in English (Danish would be an advantage, but not required).
• Strong, proven interpersonal skills are mandatory as you will engage with numerous internal and external stakeholders. 

If this position is calling your name, please send us your resumé through the application form along with a few lines about your motivation for applying for this job (in English).

Applications are reviewed continuously, and if you have any questions, we encourage you to contact Søren Reinewald, Chief Customer Officer, via email: [email protected] or Solution Manager Federica Cenzato [email protected]    

Continia commits to an inclusive recruitment process and equal opportunity for all our job applicants with a valid residence and/or work permit.
We look forward to hearing from you.

About Continia

Continia is a financially stable and rapidly growing company. We are a leading provider of banking, Accounts Payable, Accounts Receivable, and Expense Management automation solutions for Microsoft Dynamics 365 Business Central. 
We recognize that time is what matters most. Continia solutions give customers more time daily – time to work and live. That's why "It's About Time" is our motto. Our success is built on partnering with more than 1.400 reselling partners - serving more than 20.000 customers worldwide. 

Working at Continia means being part of an international company and working alongside people from various cultures with a broad range of skills. We have more than 165 employees worldwide across ten offices (Copenhagen, Aalborg, Amsterdam, Belgium, Hamburg, Kiel, Osterholz, New York, Vilnius, and Spain). 

Our values: We dig in, we work smart, we grow together, and count on Continia. 

We are proud of our company culture, value diversity, and encourage authenticity. You will work in an informal environment with open dialogue and high team spirit in your everyday life. You will be part of a strong community where we celebrate small and big successes.