Dutch-speaking Customer Success Agent (min. 15 hours a week)

Are you eager to acquire skills within customer service? Do you focus on solutions instead of problems? Are you service-minded and don’t compromise on the quality of your work? If so, here is an exciting opportunity to join our team as Customer Success Agent!  

Who are we?  

Weply is a software company that develops, and services live chat features for companies that want to convert their website visitors into leads. Currently, we support chats for more than 2,500 companies in Denmark, Sweden, Norway, and the Netherlands. Our ambition is to become the leading provider in the global market.  

We are experiencing rapid growth, and as part of this expansion, we are seeking an employee to join our Customer Success team, and that's where you come in!  

We are looking for good energy: 

We don't expect you to have prior experience in customer service, but we do expect you to possess a lot of motivation and a structured approach to your tasks. In addition, we would like you to: 

• Speak and write Dutch and English fluently.  

• Work in an organized manner, maintaining a good overview, and staying constantly updated with your customers.  

• Enjoy talking to a wide range of individuals daily. Our customer base includes various industries, from established law firms to self-employed carpenters. 

• Have a genuine enthusiasm for communication and a desire to become an expert in chat-related interactions. 

• Thrive when it comes to managing administrative responsibilities. 

Your responsibilities:  

• Onboarding new Dutch customers in our system, ensuring that the chat interface aligns with their website and that our chat consultants have access to the correct information. 

• Initiating service calls to existing customers. 

• Responding to and resolving customer inquiries via email and over the phone. 

• Assisting and coaching our chat consultants to effectively handle chat interactions. 

• Addressing and resolving unplanned administrative tasks as they arise. 

What is it like to work at Weply?  

The work environment at Weply has a relaxed atmosphere, where you'll quickly feel at home. We laugh a lot and Mondays are just as energic as Fridays. We love to have fun, and host monthly team activities. You'll also be invited to the Friday bar, pancake Fridays and our version of the Olympics; the Weply Games.   

Most importantly, you'll be surrounded by fun, caring, and supportive colleagues who are eager to welcome you, assist you, and watch you grow in your role. 

What we can offer you:  

• You'll be part of a dynamic scale-up company with ambitious goals and a collaborative, inclusive work environment.  

• You'll work in the heart of Copenhagen, with a 500 m2 rooftop terrace providing stunning city views, perfect for summer grilling and drinks. 

• A well-equipped and comfortable office space.   

• Snacks, good coffee, and a variety of beverages are available in the office.  

• Social events such as a Friday bar, monthly team day, annual summer party and Christmas party. 

The practical details: 

The position is part-time (min. 15 hours per week) and is during regular office hours from 8:00 AM to 5:00 PM on weekdays at our office located on Vesterbrogade in Copenhagen.   

Please don't hesitate to send us your motivated application and your CV, as we are conducting interviews on an ongoing basis. If you have any questions about the position, feel free to contact Head of Customer Success Tim Benthem on +31 619 16 00 82. The start date is as soon as possible.