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kapa.ai

Engagement Manager

Fuldtid

Permanent

Titangade 11, 2200 København N, Danmark

SE PÅ KORT
ID: 2753194
|
Indrykket for 1 dage siden

About the role

As an Engagement Manager, you will work directly with the founding team as one of the first non-engineering employees. This is a unique opportunity to shape the future of kapa.ai and have a significant impact on our rapidly growing business. You'll be at the forefront of managing our expanding customer base and driving our commercial success.


In this role, you will:

  • Collaborate closely with the founders to develop and implement customer success strategies

  • Manage relationships with our 100+ customers, serving as their primary point of contact

  • Lead the onboarding process for new customers, ensuring smooth adoption of kapa.ai's solutions

  • Proactively work with customers through regular check-ins and problem-solving

  • Collect and synthesize product feedback to inform our product development roadmap

  • Work hand-in-hand with our engineering team to address customer needs and enhance our AI/LLM capabilities

  • Contribute to overall company strategy and growth as a key member of our early-stage team


You may be a good fit if you have:

  • A "founder-ish" mindset with the ability to thrive in an early-stage startup environment

  • Good technical skills and comfort with developer tools, APIs, and AI concepts (at kapa.ai everyone on the team is technical, though you don’t need to be an full-on engineer)

  • Basic coding skills - ability to understand and discuss technical implementations

  • Excellent communication skills, with the ability to explain complex AI concepts to various audiences

  • Experience in customer success, account management, or similar roles in a B2B SaaS environment

  • Genuine interest in applied AI and its potential to solve real-world problems in developer tooling

  • Strong product sense and the ability to contribute to product strategy

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