About the role
As an Engagement Manager, you will work directly with the founding team as one of the first non-engineering employees. This is a unique opportunity to shape the future of kapa.ai and have a significant impact on our rapidly growing business. You'll be at the forefront of managing our expanding customer base and driving our commercial success.
In this role, you will:
Collaborate closely with the founders to develop and implement customer success strategies
Manage relationships with our 100+ customers, serving as their primary point of contact
Lead the onboarding process for new customers, ensuring smooth adoption of kapa.ai's solutions
Proactively work with customers through regular check-ins and problem-solving
Collect and synthesize product feedback to inform our product development roadmap
Work hand-in-hand with our engineering team to address customer needs and enhance our AI/LLM capabilities
Contribute to overall company strategy and growth as a key member of our early-stage team
You may be a good fit if you have:
A "founder-ish" mindset with the ability to thrive in an early-stage startup environment
Good technical skills and comfort with developer tools, APIs, and AI concepts (at kapa.ai everyone on the team is technical, though you don’t need to be an full-on engineer)
Basic coding skills - ability to understand and discuss technical implementations
Excellent communication skills, with the ability to explain complex AI concepts to various audiences
Experience in customer success, account management, or similar roles in a B2B SaaS environment
Genuine interest in applied AI and its potential to solve real-world problems in developer tooling
Strong product sense and the ability to contribute to product strategy
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