JABS Group, a dynamic and growing eCommerce company selling windows and doors online, is looking for a Customer Service Specialist to join our Business Development team in launch of the Polish market and delivering English speaking support to customers in additional markets.
To expand our services in new markets, we are looking for an enthusiastic individual to help us maintain our commitment to excellent customer service. Our vision is ambitious and clear - To be the first choice for every consumer in Europe who buys windows and doors online.
"At JABS Group, you work in a growing company with ambitious goals, also when it comes to our customer service. We work together to achieve our goals and don't forget to celebrate our successes! At JABS Group, there is room to develop yourself and take on projects that suit you.”
- Annelieke Bergink, Market Lead.
Your primary contribution is to
Deliver outstanding customer service across various channels (phone, email, chat)
Handle customer claims and follow up on offers
Collect and analyze customer feedback to improve services
Support your team in translations, website maintenance, and other projects
What we are looking for
Native Polish speaker with full professional proficiency in English
Customer-oriented mindset and preferably experience in customer service
Independent worker with excellent communication and cooperative skills
Motivated to engage in additional projects within the Business Development team
What we offer
A key role in a growing international eCommerce company
Opportunities for personal and professional growth in a flat organizational structure
A 12-month project contract with potential for a permanent position upon completion
A cooperative and engaging work environment with a focus on celebrating achievements
A modern office environment in Odense
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