Field Service Engineer

Are you someone with a solid technical background who envisions traveling the world to offer our customers reliable assistance? Do you furthermore have a strong Mechanical, Mechatronic background combined with practical process experience? All this combined with a commercial mindset along with experience from the Chocolate & Confectionary industry, you could very well be exactly who we are looking for.

As a Field Service Engineer at Aasted, your overall responsibility will be to support our customers around the world maintaining sustainable production. You will apply technical expertise during our work, performing Service, Training and Service Agreement visits on our lines and equipment to our customers worldwide. You will be an important representative of Aasted and supporting our customers create a solid foundation for their business.

 Your main Tasks and Responsibilities

• Traveling minimum 180 days annually where you will be out supporting our customers
• Service & Service agreement jobs focusing on maintaining equipment and installations worldwide
• Conduct production supervision and operator training at customer sites
• Perform troubleshooting and troubleshooting services on site and remote
• Communicate effectively with customers and team regarding scheduling, repair or maintenance needs, part requests, expectations, and outcomes
• Establish and maintain a continuous positive relationship with the customer
• Provide information and write reports as required
• Recognize service and spares sales opportunities and communicate that to relevant customers and internally at Aasted

About you

We imagine that you have experience from a similar position, and you are comfortable traveling and being away from home for longer periods. Normally the projects will vary between 1-2 days and up to 2-3 weeks of travelling at a time. Occasionally projects trips can be up to 8 weeks.

You contribute positively to group efforts at customer site and possess high integrity and strong social skills. You are naturally service minded with a distinct desire to establish customer relations and deliver a high-quality project.

You have a strong analytical skill, attention to details, and a problem-solving mindset and thrive in a fast-paced environment.

Experience

• 5 years of relevant experience from the chocolate & confectionery industry
• Bachelor’s degree, in electronic or electro-mechanical engineering or degree within mechanical engineering
• 5 years’ work experience in electro-mechanical maintenance
• Ability to repair machines onsite on your own
• Native level of English (writing/reporting skills are essential)
• Proficient in computer skills
• Strong knowledge of MS Office

We offer

As part of Aasted, you will work in an international environment with competent and kind colleagues in a company with good opportunities for personal development.

Apart from supportive and engaged colleagues, we offer a pension scheme, a parental leave scheme, health insurance and social events.

We look forward to hearing from you

We will conduct interviews continuously, so please send your application and CV soonest possible.

We encourage everyone to apply regardless of gender, nationality, sexuality or political orientation.

If you have any questions, you are welcome to contact Lushka Drakenberg, Customer Service Manager, on +45 31 77 39 88

Read more about us and how it is to be an employee at Aasted: AASTED | Welcome to our world

Aasted - a Danish pioneer

For more than 100 years, Aasted has been the market leader in equipment and facilities for chocolate production all over the world. In the portfolio of customers are both smaller local, as well as several of the world's largest global FMCG players.

We are on a constant journey, motivated by curiosity. Our curiosity has enabled us to challenge what until now has been known in chocolate production. We've gotten used to questioning the impossible — and making it possible. We are constantly launching a wide range of innovative and patented solutions for our customers, helping each one achieve their unique vision.

In Aasted, we are more than 550 people who, through passion, experience, and expertise, challenge the status quo.