Founding BizOps (Business Operations)

Join kapa.ai as our founding Business Operations Lead, working directly with our YC-backed founding team of ex-Airbnb, Uber, McKinsey, Goldman Sachs, and ex-founder operators alongside PhD researchers. This is a perfect role for someone who wants to build their own company someday.

As the Founding Business Operations Lead, you'll be the driving force behind our most critical execution challenges. You'll work directly with customers to ensure their success, shape our product strategy based on market needs, and solve complex problems at the intersection of AI technology and customer value. Your work will directly impact our growth trajectory and product evolution as we scale.

In this role, you will:

• Collaborate closely with the founders to develop and implement growth strategies across customer success, product, and business development

• Help manage relationships with our 100+ customers, serving as their primary point of contact and identifying expansion opportunities

• Lead the onboarding process for new customers, ensuring smooth adoption and driving feature usage

• Collect and synthesize product feedback to inform our product development roadmap and growth initiatives

• Work hand-in-hand with our engineering team to address customer needs, enhance our AI/LLM capabilities, and identify new product opportunities

You may be a good fit if you have:

• A "founder-ish" mindset with the ability to thrive in an early-stage startup environment

• A background in startup biz ops, product management, or other strong signal for analytical rigor & hard work (e.g. big 3 consulting, banking)

• Plus: basic technical skills and comfort with developer tools, APIs, and AI concepts (at kapa.ai everyone on the team is technical, though you don’t need to be an full-on engineer)

• Excellent communication skills, with the ability to explain complex AI concepts to various audiences

• Genuine interest in applied AI and its potential to solve real-world problems in developer tooling